Station Attendant - Casual - Port Coquitlam/Coquitlam/Port Moody

Commissionaires BC; Coquitlam, Port Moody, Port Coquitlam; On-site; CAD 30,000 - 60,000; Part time

Job summary

Commissionaires BC is seeking casual Station Attendants for the West Coast Express line, primarily around Port Coquitlam, Coquitlam, and Port Moody stations. Ideal candidates will have excellent communication skills, OFA 1 certification, and a strong customer service background. This unionized role offers flexible hours and paid on-site training in a reputable organization.

Benefits

Flexibility in hours

Opportunity for growth

Paid on-site training

Qualifications

• Excellent communication skills and customer service orientation.
• Ability to remain calm in emergency situations.
• Fluent in English, both written and verbal.

Responsibilities

• Provide superior customer service and assist clients using the service.
• Perform fare validation checks and maintain safety in stations.
• Serve as first responder during emergencies.

Skills

Communication

Customer Service

Problem Solving

Education

OFA 1 certification

Job description

Commissionaires BC is currently recruiting for casual Station Attendants to work with us on the West Coast Express line!

West Coast Express has stations from Waterfront to Mission. For this position, it is between the Port Coquitlam, Coquitlam, and Port Moody stations.

This position would suit early birds wanting to add a few extra shifts to their week.

Shift times and locations will vary between 5am to 9:30am. The pay rate will be $25.41/hr.

Note that this is a unionized position.

Responsibilities include:

• Providing superior customer service to clients and the public
• Greeting customers and assisting them with the use of the service
• Making public announcements regarding train difficulties and delays
• Administering the Lost & Found
• Performing random fare validation checks and passenger counts
• Monitoring stations for vandalism, maintenance, and safety concerns
• Keeping station conditions clean, presentable, and safe, including trash, snow, and graffiti removal
• Maintaining equipment and inventory
• Liaising with law enforcement when necessary
• Investigating and documenting incidents promptly and accurately
• Serving as the first responder in building emergencies such as evacuations and medical emergencies
• Reporting to the Site Supervisor and Operations Management for additional duties as necessary

Must-Haves:

• Excellent communication skills
• Ability to travel to various sites with your own vehicle
• OFA 1 certification
• Ability to handle emergency situations calmly and professionally
• Fluent English written, verbal, and reading skills
• Interest and experience in serving the public
• Positive and professional attitude with strong customer service skills

What’s in it for you?

• Flexibility in hours
• Opportunity for growth
• Work for a reputable and nationally known company
• A challenging yet rewarding work environment
• Paid on-site training

You’re a good fit if…

• You have a positive and can-do attitude
• You are reliable and committed
• You can think on your feet and problem solve
• You can work alone or as part of a team
• You have good customer service and communication skills
• You are physically able to perform onsite duties, including lifting, walking stairs, and patrolling interior and exterior points

Our Story

Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.

Our guards are not only behind the scenes providing security and access control but also front and center providing valued customer service to the public.