Stage Experience Lead - Full Time

LVMH Group; Pickering; On-site; CAD 35,000 - 65,000; Full time

Job summary

An established industry player invites you to join as a Stage Experience Lead. In this exciting role, you'll oversee sales floor operations, ensuring exceptional client service and driving sales performance. You'll work with a talented team, fostering a culture of innovation and excellence. Your leadership will help create memorable experiences for clients while achieving store objectives. This is a fantastic opportunity to grow your career in a dynamic environment that values creativity and teamwork. If you're passionate about beauty and client experience, this role is perfect for you.

Benefits

Employee Discounts

Exclusive Brand Events

Personalized Career Training

Qualifications

• 1-3 years of experience in a similar role at a comparable store.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee all sales floor departments ensuring excellent client service.
• Support in-store events and coach team members for performance.

Skills

Verbal Communication

Written Communication

Team Leadership

Client Service

Sales Performance Understanding

Education

1-3 years experience in a similar role

Job description

Job ID: 264362
Store Name/Number: ON-Shops at Pickering City Centre (1674)
Address: 1355 Kingston Road Unit 124, Pickering, ON L1V 1B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience: Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation: Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management: Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development: Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit: Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

• The people: You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks: Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.