Stage Experience Lead - Full Time

SEPHORA; Pickering; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Stage Experience Lead to oversee sales floor departments and ensure exceptional client service. This role involves coaching team members, managing client interactions, and supporting in-store events to drive sales. You'll be part of a vibrant team, surrounded by talented individuals, and will benefit from extensive training to advance your career. Join a company that values innovation and client satisfaction, and enjoy exclusive perks and discounts while making a significant impact in the retail environment.

Benefits

Employee Discounts

Exclusive Brand Events

Personalized Career Training

Qualifications

• Experience in a similar role at a high-volume store.
• Ability to influence business partners effectively.

Responsibilities

• Oversee all sales floor departments and ensure client service excellence.
• Support in-store events and manage team performance.

Skills

Verbal Communication

Written Communication

Team Leadership

Client Service

Education

1-3 years experience in a similar role

Job description

Job ID: 264362
Store Name/Number: ON-Shops at Pickering City Centre (1674)
Address: 1355 Kingston Road Unit 124, Pickering, ON L1V 1B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience: Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation: Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management: Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development: Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit: Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

• The people: You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks: Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.