Stage Experience Lead - Full Time

Inside Lvmh; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the beauty industry seeks a Stage Experience Lead for their Ottawa location. You will supervise sales departments, ensuring exceptional client service and team performance. Candidates with 1-3 years of retail management experience and strong communication skills are encouraged to apply.

Benefits

Employee discounts

Exclusive brand events

Career training and development

Qualifications

• 1-3 years' experience in a similar role at a comparable volume store.
• Excellent verbal/written communication skills.
• Proven ability to develop and train store leaders.

Responsibilities

• Oversee all sales floor departments within the store.
• Ensure team executes Sephora’s selling model and responds to client feedback.
• Support in-store events and coach team members for performance improvement.

Skills

Team Leadership

Communication

Client Service

Job description

Job ID: 265171
Store Name/Number: ON-St Laurent (1670)
Address: 1200 St. Laurent Boulevard, Box 199, Ottawa, ON K1K 3B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.