Stage Experience Lead - Full Time

LVMH Group; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

LVMH Group is seeking a 'Stage Experience Lead' to manage sales departments in a Sephora location. The role involves ensuring exceptional client service, training staff, and demonstrating sales performance awareness. Candidates should have 1-3 years experience with strong communication and team-leading skills, along with a passion for beauty.

Benefits

Discounts

Gratis

Exclusive brand events

Investment in training and career development

Qualifications

• 1-3 years in a similar role or equivalent internal experience.
• Excellent communication skills required for influencing at all levels.
• Ability to attract, develop, and lead talented store teams.

Responsibilities

• Oversee all sales floor departments and ensure execution of Sephora’s selling model.
• Support training of all staff in Client Interactive Technology.
• Monitor performance situations and provide coaching.

Skills

Excellent communication

Ability to influence

Team-building

Sales

Client service

Job description

Job ID: 265171
Store Name/Number: ON-St Laurent (1670)
Address: 1200 St. Laurent Boulevard, Box 199, Ottawa, ON K1K 3B8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…

The Stage Experience Lead - Full Time will oversee all sales floor departments within a specific Sephora location, including Beauty, Skincare, Fragrance & Haircare or a combination. An Assistant Manager, Client Experience, ensures the team executes Sephora’s selling model and provides outstanding client service to meet and exceed company objectives.

• Client Experience: Ensure all team members properly execute Sephora’s selling model and respond promptly to client feedback. Partner with the direct manager to address client-related issues via feedback tools or direct communication.
• Embracing Innovation: Support training of all staff in Client Interactive Technology.
• Event Management: Support in-store events to help achieve store goals and meet client needs.
• Performance Assessment & Development: Monitor performance situations, provide coaching, and participate in regular check-ins with team members.
• Entrepreneurial Spirit: Demonstrate understanding of sales performance and identify business opportunities.

Profile

Experience: 1-3 years in a similar role or equivalent internal experience.
Skills: Excellent communication, ability to influence, team-building, sales, and client service skills.

We’d love to hear from you if…

• You have 1-3 years’ experience in a similar store volume or internal role.
• You possess excellent communication skills and can influence at all levels.
• You can attract, develop, and lead talented store teams.

While at Sephora, you’ll enjoy…

• The people: Work with industry-leading talent.
• The perks: Discounts, gratis, and exclusive brand events.
• The education: Investment in training and career development.

Sephora offers passionate beauty enthusiasts a unique environment to explore products since 1969. The company emphasizes innovation, quality, and a vibrant community, both in-store and online.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our culture values collective ambition, innovation, and growth. We are committed to diversity, inclusion, and empowering our talents. Join us and be part of a successful, dynamic team.