Stage Experience and Services Lead - Full Time

Sephora USA, Inc; Brandon; On-site; CAD 2,865,000 - 3,368,000; Full time

Benefits offered by this job

Competitive benefits package

Performance-based bonus opportunities

Learning & development initiatives

Job summary

Sephora Canada seeks a Stage Experience and Services Lead - Full Time at MB-Shoppers Mall in Brandon to oversee on-stage Worlds (Color, Skincare, Sephora Collection or Fragrance) and ensure services are delivered to Sephora standards.

You will train and develop Services Coordinators, coach staff, conduct makeup and skincare offerings, and act as Director in Charge to engage clients and uphold Sephora values.

Qualifications

• 1–3 years of experience in a similar role at a similar volume store or equivalent internal experience.
• Strong client service skills.
• Effective time management and problem-solving skills.
• Ability to manage time to execute multiple tasks and changing priorities.
• Flexible availability to work during peak retail hours.

Responsibilities

• Train and develop Services Coordinators; conduct store training sessions and coaching.
• Maintain a coaching culture; certify facilitators and coaches with regular classes.
• Demonstrate makeup and skincare artistry through custom makeovers and services.
• Act as Director in Charge (DIC) to engage with clients and staff on-stage.
• Uphold Sephora values; ensure staff deliver Sephora selling model and client service.

Skills

Client service

Time management

Problem solving

Multi-tasking

Flexible hours

Job description

Stage Experience and Services Lead - Full Time

Job ID: 292819
Store Name/Number: MB-Shoppers Mall (1580)
Address: 1570 18th Street, Brandon, MB R7A 5C5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development.Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture.Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion.Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients.Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement.Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

Meaningful Rewards

The compensation ranges between CAD$20.80 - CAD$24.45/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.