Services Lead, Stores - Full Time

SEPHORA; Toronto; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Competitive benefits program

Robust learning and development

Job summary

Sephora Canada is seeking a Services Lead for the ON-Stock Yards Village location in Toronto. You will support all departments on the sales floor, ensure Sephora’s selling model is executed, and mentor Beauty Advisors to meet store objectives.

You will regularly act as Manager on Duty, driving client engagement, merchandising updates, and staffing adjustments to optimize the shopping experience. The role emphasizes service, leadership, and results.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store or equivalent.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Demonstrated effective time management and problem-solving skills.

Responsibilities

• Drive selling performance by ensuring Beauty Advisors execute Sephora’s selling model and meet store objectives.
• Support Visual Merchandising and operations to keep floor visuals up to Sephora standards and implement updates.
• Act as Manager on Duty, engaging with clients on-stage and guiding the team as needed.
• Analyze store sales performance and adjust staffing to meet client needs and opportunities.
• Participate in interviewing and talent development for the World team.
• Support employee engagement and uphold Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork and Initiative.

Skills

Sales experience

Client service skills

Time management

Problem solving

Influence peers

Job description

Job ID: 292792

Store Name/Number: ON-Stock Yards Village (1690)

Address: 129 -1980 St Clair Ave W., Toronto, ON M6N 0A3, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.


• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.


• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.


• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.


• Talent Champion. Participate in the interviewing process as needed for the World team.


• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.


• You have proven ability to influence peers and provide feedback.


• You can demonstrate strong client service skills.


• You have demonstrated effective time management and problem‑solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.