Stage Experience and Services Lead - Full Time

SEPHORA; Brandon; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Benefits package

Learning & development

Job summary

Sephora Canada is seeking a Stage Experience and Services Lead for a full-time role in Brandon. You will oversee on-stage Worlds and ensure high-quality services, training, and events within the store.

The position emphasizes client service excellence, staff development, and maintaining Sephora’s selling model across the team. You will guide Services Coordinators, conduct makeup and skincare services, and act as the store’s Director in Charge when needed, supporting peak retail hours with strong

Qualifications

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

Responsibilities

• Oversee all Worlds on-stage (Color, Skincare, Sephora Collection, Fragrance or combos) and ensure services are delivered to Sephora standards.
• Lead training and development of Services Coordinators; coordinate with store/district experts for product and brand training.
• Demonstrate artistry through custom makeovers and skincare services as needed.
• Act as Director in Charge (DIC) within the store and engage with cast and clients on-stage.
• Drive employee engagement by embodying Sephora values and leading by example.

Skills

Client service

Time management

Problem-solving

Flexible availability

Job description

Job ID: 292819

Store Name/Number: MB-Shoppers Mall (1580)

Address: 1570 18th Street, Brandon, MB R7A 5C5, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

Meaningful Rewards

The compensation ranges between CAD$20.80 - CAD$24.45/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.