Staff, Operations Manager (Global Security)

Socket.dev; Toronto; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Stock options

Job summary

Socket.dev is seeking a Staff, Operations Manager (Global Security) to drive excellence across our data operations function. You will manage the full lifecycle from onboarding to production support, ensuring robust controls and actionable insights across stakeholders.

You will own data management, optimize processes, and translate business needs into operational workflows while maintaining compliance and running incident and runbook programs.

Qualifications

• 5+ years in operations management or product operations roles.
• Strong data management and process optimization skills.
• Ability to translate business requirements into operational workflows.
• Experience maintaining compliance and operational controls.
• Excellent project intake and prioritization capabilities.
• Strong stakeholder management and communication skills.

Responsibilities

• Own data management strategy, supporting enhancements while maintaining controls.
• Lead intake processes for bugs, features, and data initiatives across teams.
• Create and manage incidents, establish runbooks and workflows.
• Develop comprehensive operational documentation (SLAs/OLAs).
• Review operational rules and procedures for currency and effectiveness.
• Partner with clients during data onboarding and troubleshoot production issues.
• Drive continuous improvement of processes and documentation standards.

Skills

Operations management

Data management

Process optimization

Stakeholder management

Project prioritization

Requirements translation

Tools

ETL

Job description

What is the opportunity?

As the Staff, Operations Manager (Global Security) you will drive excellence across our data operations function. You'll serve as the bridge between our technical capabilities and business needs, managing the complete lifecycle from data onboarding through production support. You'll maintain the health and integrity of our operations ecosystem, ensuring all controls are robust, processes are optimized, and stakeholders have the insights they need to succeed.

What will you do?

• Own data management strategy, supporting new enhancements and feature requests while maintaining rigorous operational controls
• Lead intake processes for bugs, new features and data initiatives, working collaboratively across teams to evaluate feasibility and impact
• Create and manage incidents, establish operational rules and workflows, and
• develop comprehensive operational documentation (manuals, SLAs/OLAs, runbooks)
• Conduct regular reviews of operational rules, controls, and procedures to ensure currency and effectiveness
• Partner with clients throughout their data onboarding journey and troubleshoot production issues as they arise
• Drive continuous improvement of operational processes and documentation standards

What do you need to succeed?

Must-have

• 5+ years in operations management or product operations roles
• Strong data management and process optimization skills
• Ability to translate business requirements into operational workflows
• Experience maintaining compliance and operational controls
• Excellent project intake and prioritization capabilities
• Strong stakeholder management and communication skills

Nice to Have

• Prior RBC experience
• Familiarity with ETL or data platform operations
• Knowledge of SLA and incident management best practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

#LI-POST
#TECHPJ

Job Skills

Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM)

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-28

Application Deadline:

2026-09-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above