Staff Engineer - Salesforce Service Cloud Consultant

Nagarro; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Salesforce Developer with expertise in Apex and Service Cloud functionalities. This role involves collaborating with business analysts and stakeholders to implement and maintain CRM solutions, ensuring high customer satisfaction through quality delivery. The ideal candidate will have hands-on experience in Salesforce OOB features, customization, and integration with other systems. You will lead the documentation of technical requirements and guide the team in best practices. Join a dynamic environment where your contributions will drive impactful solutions and enhance customer experiences.

Qualifications

• Hands-on experience in Salesforce customization and development.
• Experience in integration of Salesforce with other systems using APIs.

Responsibilities

• Work closely with business to understand requirements and conduct feasibility analysis.
• Lead documentation of technical requirements and architecture.

Skills

Apex

ServiceCloud

Field Service

Salesforce OOB functionality

Workflow & process builder

Security implementation

Excellent verbal and written communication skills

Tools

Salesforce APIs

Microsoft Visual Studio

Salesforce Lightning Design System

Data-Loader

ANT

Workbench

GIT

Bit-Bucket Version Control

Job description

Must have Skills : Apex, ServiceCloud, Field Service.

• Work closely with business and understand the requirement and conduct feasibility analysis of available solution approaches.
• Work with business analysts, developers, and stakeholders to implement, integrate and maintain the CRM solution including architecture, design, system testing, and user acceptance testing.
• Determine the scope and corresponding effort estimates for all development work.
• Perform code reviews and ensure team follows best practices and SFDC Coding Standards.
• Lead the effort to document technical requirements, architecture, and design of deployment and integration of the solution.
• Communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks.
• Coordinate the onshore and offshore teams in support of development activities.
• Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems.
• Design and mentor team in technical solutioning of business requirements.

In order to deliver quality solutions, candidate must have :

• Hands-on experience in Salesforce OOB functionality and features like:
• Salesforce Service Cloud functionalities.
• Custom objects and fields.
• Workflow & process builder.
• Approval processes.
• Security implementation.
• Custom tabs.
• Reports and Dashboards.
• Security features: Roles, Profiles, Permission Sets & Groups, OWD, Sharing Rules, Apex Sharing, Sharing Sets etc.
• Process flow and email generation according to application requirements.
• Flow Builder.

Requirement :

• Experience in Application customization and development, including Lightning pages, Lightning Web Components, Aura Components, Apex (classes and triggers).
• Experience in integration of Salesforce with other systems using Salesforce APIs, SOAP, Rest API etc.
• Proficient with Microsoft Visual Studio, Salesforce Lightning Design System, and the Salesforce development lifecycle.
• Knowledge of Tools: Data-Loader, ANT, Workbench, GIT, Bit-Bucket Version Control.
• Experience in setting up & customizing Service Cloud console and developing custom console components and integrating with console.
• Setting up of Live Agent, Omni-Channel Routing, Email to Case, Web-to-Case. Plan and strategize the deployment activities between sandboxes and to PROD.
• Must have knowledge of deployment activities (CI / CD) between the Salesforce environments.
• Excellent verbal and written communication skills.
• Understand and implement Best Practices and SFDC Coding Standards.
• Work independently and raise issues and risks to the project lead/client team. Writing documents.

Good to Have : Salesforce Service Cloud Consultant certification, Salesforce DevOps Skill.