SrAVP-Senior Engagement Manager

EXL Talent Acquisition Team; Canada; On-site; CAD 180,000 - 280,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a senior leader to drive client engagements across manufacturing analytics, data and AI transformation, and strategic transformations.

You will lead executive sessions, translate priorities into analytics initiatives, and shape multi-workstream transformation programs across client organizations. You will partner with architects, engineers, data scientists, and business teams to deliver measurable outcomes, manage proposals and deals, and grow key accounts

Responsibilities

• Build trusted relationships with client executives and senior leaders across business, data, digital, operations, engineering, supply chain, and technology.
• Independently lead steering committees, quarterly business reviews, transformation workshops, roadmap discussions, and executive sessions.
• Translate business priorities into analytics, data, AI, and digital transformation initiatives.
• Present findings and investment cases with clear executive storytelling and data-driven narratives.
• Act as the primary client-facing leader for strategic engagements and align EXL leadership with client goals.
• Lead analytics programs across manufacturing operations, supply chain, procurement, logistics, and planning.
• Shape solutions for quality, warranty, connected manufacturing, plant performance, and industrial AI.
• Identify high-value use cases to improve throughput, productivity, quality, and cost.
• Connect business priorities with operating-model, data, analytics, and technology interventions.
• Define enterprise analytics and AI strategies, roadmaps, and use-case portfolios.
• Lead data-platform modernization, cloud migration, data engineering, governance, and analytics enablement.
• Guide solutions across descriptive to prescriptive analytics, forecasting, and optimization.
• Enable generative AI and decision-intelligence with scalable data foundations.
• Partner with architects, engineers, data scientists, and business teams to ensure secure and measurable outcomes.
• Lead solution design and consulting engagements for multi-workstream transformations.
• Own or contribute to proposals, RFPs, and executive pitches.
• Develop roadmaps, staffing, estimates, risks, and delivery plans.
• Present differentiated solutions to executives and manage qualification to delivery.
• Collaborate across sales, account, industry, capability, and delivery leaders to grow client relationships.
• Provide independent leadership for client portfolios and engagements valued up to $10M-$15M annually.
• Develop account growth strategies and identify cross-sell opportunities in analytics, data, AI, GenAI, and transformation services.
• Build executive relationships and a forward-looking opportunity pipeline.
• Apply financial and commercial discipline to scope, pricing, margins, staffing, and delivery commitments.
• Provide executive oversight across programs and delivery workstreams.
• Establish governance, monitor risks, and drive resolution of issues.
• Ensure high-quality outcomes and strong customer satisfaction with disciplined performance management.
• Mentor delivery managers and technical teams.
• Build Manufacturing Analytics, Data, AI capabilities, and reusable assets.
• Develop industry frameworks, accelerators, and reference architectures.
• Contribute to hiring, talent development, and communities of practice.
• Drive thought leadership in smart manufacturing, connected operations, and AI-enabled decision-making.

Job description

Key Responsibilities

Client Leadership & Executive Engagement

• Build trusted relationships with client executives and senior business, data, digital, operations, engineering, supply chain, and technology leaders.

• Independently lead steering committees, quarterly business reviews, transformation workshops, roadmap discussions, and executive working sessions.

• Translate business priorities and operational challenges into analytics, data, AI, and digital transformation initiatives.

• Present complex findings, recommendations, and investment cases through clear executive storytelling and data-driven narratives.

• Act as the primary client-facing leader for strategic engagements and maintain alignment across client and EXL leadership teams.

Manufacturing & Automotive Transformation

• Lead analytics and AI programs across manufacturing operations, supply chain, procurement, logistics, production planning, demand planning, and inventory optimization.

• Shape solutions for quality analytics, warranty analytics, connected manufacturing, engineering analytics, plant performance, digital manufacturing, and industrial AI.

• Identify high-value use cases supporting throughput, productivity, quality, cost, service, working capital, asset performance, safety, and sustainability outcomes.

• Connect business priorities with practical operating-model, process, data, analytics, and technology interventions.

Data & AI Transformation

• Define enterprise analytics and AI strategies, transformation roadmaps, and prioritized use-case portfolios.

• Lead data-platform modernization, cloud migration, data engineering, data management, governance, quality, integration, and analytics enablement initiatives.

• Guide solutions across descriptive, predictive, prescriptive, optimization, simulation, forecasting, root-cause analysis, and operational intelligence use cases.

• Enable machine learning, generative AI, agentic AI, and decision-intelligence solutions through scalable and governed data foundations.

• Partner with architects, engineers, data scientists, and business teams to ensure solutions are secure, scalable, adoptable, and tied to measurable outcomes.

Solutioning & Business Development

• Lead solution design and consulting engagements for both focused initiatives and complex multi-workstream transformation programs.

• Own or contribute to proposals, RFPs, RFIs, statements of work, executive pitches, and deal-shaping discussions.

• Develop transformation roadmaps, delivery approaches, staffing models, workplans, effort estimates, cost estimates, assumptions, dependencies, and risks.

• Present differentiated solutions to executive stakeholders and guide opportunities from qualification through closure and transition to delivery.

• Collaborate with sales, account, industry, capability, architecture, and delivery leaders to expand strategic client relationships.

Account Growth & Commercial Leadership

• Provide independent leadership for client portfolios and engagements valued up to $10M-$15M annually.

• Develop account growth strategies and identify cross-sell and upsell opportunities across analytics, data, AI, GenAI, and transformation services.

• Build executive relationships across multiple client functions and create a forward-looking opportunity pipeline.

• Apply strong financial and commercial discipline to scope, pricing, margins, staffing, utilization, and delivery commitments.

Delivery Leadership

• Provide executive oversight across multiple programs and workstreams from discovery through implementation and managed delivery.

• Establish program governance, monitor risks and dependencies, and drive timely resolution of delivery and stakeholder issues.

• Ensure high-quality outcomes, strong customer satisfaction, effective resource planning, and disciplined performance management.

• Mentor delivery managers, engagement leads, solution architects, analytics leaders, and technical teams.

Capability Building & Innovation

• Build and scale Manufacturing Analytics, Data, AI, and GenAI capabilities, solutions, and reusable assets.

• Develop industry-specific frameworks, maturity assessments, accelerators, reference architectures, case studies, and points of view.

• Contribute to hiring, team building, talent development, competency planning, and communities of practice.

• Drive thought leadership and innovation across smart manufacturing, connected operations, digital thread, digital twins, industrial data, and AI-enabled decision-making.