Delivery Lead - Operations Transformation

axiscapital; Halifax; On-site; CAD 140,000 - 190,000; Full time

Job summary

AXIS Capital in Halifax seeks a Delivery Lead - Operations Transformation to drive an outcome-oriented program across global operations. You will own the benefits case, operating model change, and adoption, coordinating with NA, GM, and Re teams to deliver measurable business results with AI and automation.

You will shape transformation priorities, balance standardization with regional needs, and ensure changes to process, people, and technology align with strategic goals.

Responsibilities

• Shape the Transformation Agenda with Operations Leaders: translate strategy into an outcome-based roadmap with clear objectives, priorities, and success measures.
• Support Operations leaders with business priorities and decisions, process ownership and performance, guiding teams through change.
• Act as the integrator across businesses, coordinating changes to process, people, controls, and technology.
• Prioritize investments with stakeholders to maximize operational and financial value.
• Balance global standardization with regional regulatory and market needs, sequencing change to manage risk.

Job description

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Job Description: Delivery Lead - Operations Transformation

How does this role contribute to our collective success?

The Delivery Lead - Operations Transformation is an outcome-oriented delivery leader accountable for ensuring the Global Operations Transformation delivers measurable business results. The program is a multi-year effort to modernize underwriting operations capabilities, simplify and standardize ways of working, embed AI and automation, and deliver sustainable operational efficiencies across AXIS's businesses and regions globally. This role owns the integrated transformation outcome, including the benefits case, operating model change, and adoption.

Reporting to the Strategic Delivery Lead - COO, this role works directly with the Operations leaders in North America (NA), Global Markets (GM), and Reinsurance (Re) to shape transformation priorities, make commercially sound trade-offs, and ensure that changes to process, organization, technology, data, and AI come together as one integrated business change. The Delivery Lead brings a business-first perspective, connecting investment decisions to operational and financial outcomes and holding the program to account for realized benefits.

What will you do in this role?

Shape the Transformation Agenda with Operations Leaders

• Partner directly with the Operations leaders in NA, GM, and Re to translate the Operations Transformation strategy into an outcome-based roadmap with clear business objectives, priorities, and success measures.
• Support Operations leaders with business priorities and decisions, process ownership and operational performance, and leading their teams through change to achieve the desired business outcomes.
• Act as the integrator across businesses and functions, ensuring changes to process, people, controls, and technology are coordinated as one coherent transformation.
• Work with stakeholders to appropriately prioritize, sequence, and make investment decisions, focusing effort where it creates the greatest operational and financial value.
• Balance global standardization with the distinct regulatory, market, and operational needs of each business, sequencing change to manage risk and accelerate value.
• Build alignment among senior stakeholders on priorities and trade-offs, and ensure decisions are made, documented, and acted on.

Own the Benefits Case and Value Realization

• Establish operational baselines and a clear benefits case covering productivity, capacity, cost, quality, and turnaround time.
• Agree benefit targets and ownership with business owners, and maintain a benefits register that links initiatives to measurable results.
• Track and evidence benefits realization, intervening early when value is at risk and ensuring benefits are reflected in business plans and budgets.
• Oversee transformation investment in partnership with Finance, ensuring spend is directed toward the highest-value outcomes.

Lead Operating Model Change and Adoption

• Lead the design and implementation of target operating model changes across process, organization, roles, controls, and ways of working.
• Ensure AI and automation are embedded into how work is done, so that new capabilities improve operational performance rather than simply being deployed.
• Partner with business owners and change management teams on change impact, readiness, communication, training, and adoption across regions.
• Measure adoption and sustainment, and remove barriers until new ways of working are fully embedded.

Integrate Business and Technology Change

• Work with the Value Stream and Technology delivery organization to align technology, data, and AI delivery with transformation priorities and outcomes.
• Partner with the Value Stream and Technology delivery organization on solution design, build, test, and release; backlog, sprint, and release management; engineering quality; technology delivery resources and vendors; and application and platform health.
• Clearly