Sr. Technical Support Specialist - Cyber Security

OpenText; Waterloo; On-site; CAD 70,000 - 100,000; Full time

Job summary

OpenText, un leader mondial dans la gestion de l'information, recherche un professionnel de la cybersécurité pour rejoindre son équipe de support. Le candidat idéal devra résoudre des problèmes complexes, collaborer étroitement avec les ingénieurs produits et fournir des solutions innovantes afin d'assurer la sécurité des données et des systèmes. Avec une culture d'innovation et de conformité, ce rôle offre une opportunité de croissance dans un environnement dynamique.

Qualifications

• 4+ années d'expérience en support technique.
• Compétences en systèmes d'exploitation Windows/Linux.
• Connaissances en SQL, PostgreSQL et sécurité des données.

Responsibilities

• Offrir un support technique avancé et résoudre des problèmes complexes.
• Collaborer avec les équipes d'ingénierie produit pour des solutions.
• Gérer les attentes des clients et améliorer continuellement les processus.

Skills

Résolution de problèmes avancée

Analyse critique

Communication exceptionnelle

Travail en équipe

Education

Baccalauréat en informatique/technologie/ingénierie

Job description

Hiring Manager: Chitra Menon

Talent Acquisition Advisor: Chitra Menon

Job Code Level: TEP3

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OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digitaltransformation.

Your Impact

As part of the Cyber Security support team, you’ll play a vital role in helping customers mitigate risks, maintain trust, manage disruptions, and build resilience against cyber threats. You'll utilize OpenText’s suite of Cyber Security solutions, including Application Security, Security Operations, Data Protection, and Identity Management.

What the Role Offers

This position allows you to provide advanced technical support, troubleshoot complex issues, and collaborate with product engineering teams. You'll gain expertise in cutting-edge technologies, exercise critical thinking, and thrive in a team-oriented environment that emphasizes collaboration and exceptional customer service.

What You Need to Succeed

• Exceptional Communication:Mastery in written and verbal communication to ensure excellent customer experiences.
• Advanced Troubleshooting:Expertise in resolving complex technical issues and managing escalations.
• Collaboration & Advocacy:Strong teamwork skills, acting as a trusted advocate for customers across teams.
• Performance & Process Adherence:Consistently meets service delivery standards, KPIs, and documents interactions effectively.
• Continuous Improvement & Leadership:Quick learner committed to mentoring others, sharing knowledge, and driving team success.

Experience & Education:

• Experience:4+years in technical support with flexibility for on-call support.
• Education:Bachelor’s degree in Computer Science/Technology/Engineering preferred.
• Key Skills:Strong analytical, critical thinking, and communication abilities.
• Adaptability:Proven success in dynamic, evolving environments.
• Work Style:Skilled at multitasking, prioritization, attention to detail, and quick learning.

Technical Skills:

• Hands-on experience troubleshooting Windows/Linux Operating Systems.
• Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
• Database knowledge - SQL, PostgreSQL, Oracle, MS SQL, MongoDB
• Active Directory and/or eDirectory
• Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML
• Web servers such as Apache or IIS and application servers like Tomcat and JBoss
• Familiarity with C/C++, Java, JavaScript, Python, PHP
• Desired skills:

o Identity Management, Access Management, Data Security, Application Security SIEM applications.

o Experience on Cloud technologies – AWS, Azure

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.