Senior Technical Support Specialist- Docker and Kubernetes

OpenText; Waterloo; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

OpenText is looking for a Senior IT Support Specialist to join its IT Operations Management Support Team in Waterloo. In this role, you will support cloud deployments and enterprise networks while assisting clients with technical queries. You will also mentor junior team members and document solutions, ensuring a collaborative and innovative work environment.

Qualifications

• 5+ years of experience in a technical support environment.
• Hands-on experience troubleshooting Windows/Linux/UNIX operating systems.
• Strong knowledge of cloud technologies like AWS, Azure.

Responsibilities

• Assist customers with complex technical support inquiries.
• Reproduce, troubleshoot, and resolve technical issues.
• Collaborate with Product Engineering to identify defects.

Skills

Troubleshooting

Diagnostic Skills

Analytical Skills

Scripting

Virtualization

Database Knowledge

Cloud Technologies

Job description

Hiring Manager: Eziuche Akparah

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: TEP3

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YOUR IMPACT

We are looking for a Senior IT Support Specialist (for ITOM) to join our IT Operations Management Support Team. In this role, you will support a product suite (SS, ITOM) that helps our customers manage their critical IT infrastructure and operations. This includes monitoring public and private cloud deployments, managing modern enterprise networks, orchestrating hybrid cloud environments, and overseeing the lifecycle of virtual and physical servers, databases, and middleware.

Want to know more about the product? You can explore here: Product Link

This role is in our Waterloo office on Tuesdays, Wednesdays, and Thursdays, and remote on Mondays and Fridays.

WHAT THE ROLE OFFERS

• Assist customers with complex technical support inquiries via chat, phone, and email
• Reproduce, troubleshoot, and resolve technical issues, identifying root causes and working towards solutions
• Collaborate with Product Engineering to identify defects and test software patches
• Document interactions and solutions in the CRM system
• Promote Knowledge-Centered Services by creating and updating knowledge base content
• Mentor team members and contribute to their skill development

WHAT YOU NEED TO SUCCEED

• 5+ years of experience in a technical support environment
• Hands-on experience troubleshooting Windows/Linux/UNIX operating systems
• Strong diagnostic and analytical skills using tools like traces, dumps, and logs
• Database knowledge (PostgreSQL, Oracle, MS SQL, Vertica, or others)
• Virtualization skills (VMware, Hyper-V)
• Experience with cloud technologies (AWS, Azure, Google Cloud)
• Scripting knowledge (Perl, Python, Shell)
• Familiarity with High Availability (HA) and Disaster Recovery (DR) setups
• Experience with Docker/Kubernetes
• Exposure to web services and JavaScript

ONE LAST THING:

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey at OpenText!

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining an inclusive environment for everyone, regardless of culture, national origin, race, color, gender, gender identity, sexual orientation, family status, age, veteran status, disability, religion, or other protected bases.

If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.