Sr. Technical Support Analyst with Pega

Pacer Group; Toronto; Hybrid; CAD 69,000 - 76,000; Full time

Job summary

The Pacer Group is seeking a Sr. Technical Support Analyst with deep Pega expertise to join our hybrid Toronto team on a 12-month contract. You will provide hands-on production support and incident management for Pega-based applications.

Ideal candidates combine Unix/Linux, SQL, Dynatrace and Elasticsearch proficiency with strong root-causes analysis and performance monitoring skills, delivering timely resolution and smooth deployment/configuration of Pega environments.

Qualifications

• Strong experience as a Senior Technical Support Analyst with hands-on Pega applications.
• Strong knowledge of Unix/Linux, SQL, Dynatrace and Elasticsearch for application support and troubleshooting.
• Experience in production support, incident management, root cause analysis and performance monitoring.
• Troubleshoot application, database and integration issues while ensuring timely resolution of production incidents.
• Monitor application health and performance using Dynatrace and Elasticsearch.
• Experience with Pega application deployment, configuration and support is preferred.

Responsibilities

• Triage and resolve production incidents to minimize downtime.
• Collaborate with cross-functional teams for root-causes analysis and resolution.
• Monitor and optimize performance of Pega-based applications.

Job description

Job Title: Sr. Technical Support Analyst with Pega

Location: Toronto, ON

Work Arrangement: Hybrid-4 Days onsite

Employment Type: Contract

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD 50-55/hour Incorporated

Application Deadline: Sep 30th, 2026

SKILLS REQUIRED

• Strong experience as a Senior Technical Support Analyst with hands-on expertise in Pega applications.
• Strong knowledge of Unix/Linux, SQL, Dynatrace, and Elasticsearch for application support and troubleshooting.
• Experience in production support, incident management, root cause analysis, and performance monitoring.
• Troubleshoot application, database, and integration issues while ensuring timely resolution of production incidents.
• Monitor application health and performance using Dynatrace and Elasticsearch.
• Experience with Pega application deployment, configuration, and support is preferred.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.