Sr Specialist, Broker Quality Assurance

Starr Underwriting; Waterloo; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a Quality Assurance Auditor to execute compliance reviews on broker transactions for Personal Insurance Lines. The ideal candidate will assess quality and identify trends while collaborating with brokers and internal stakeholders to enhance compliance practices. This role requires strong analytical skills, relevant insurance experience, and proficiency in various tools while promoting a culture of high performance.

Qualifications

• 5 years of experience in property and casualty insurance.
• Strong understanding of personal auto and property underwriting.
• Bilingualism in French is an asset.

Responsibilities

• Perform external quality and compliance audits of broker transactions.
• Analyze data to identify trends and gaps in training.
• Present audit results to brokers and support continuous improvement.

Skills

Organizational Skills

Analytical Problem-Solving

Communication

Leadership

Education

Relevant Professional Designations (CIP, CRM)

Tools

Excel

PowerPoint

Word

Job description

The opportunity

In this role, the incumbent is accountable for executing external quality and compliance reviews of broker transactions and processes. The reviews will be of both Auto and Property transactions within for Personal Insurance Lines for Economical and Family Insurance.

In addition, the incumbent is responsible for creating reports that identifies observed trends and key performance metrics for an assigned region. Taking the lead within the region and monitor findings, sharing information within the team as well as internal stakeholders (BDDs, Sr leadership), participating in delivery of annual plan and becoming the subject matter expert within the region.

What to expect

• Broker Quality Review: Perform external quality and compliance audits of broker transactions and processes ensuring adherence to relevant corporate guidelines, regulations and best practices.
• Includes:
  • Analyze data and assess quality to identify trends, gaps, or inconsistencies in training and operational processes.
  • Compile findings into detailed audit reports following each review, ensuring accuracy and clarity in presenting insights.
  • Present audit results and recommendations to brokers, facilitating understanding and alignment on next steps.
  • Collaborate with brokers throughout the review process to gather context, validate findings, and support continuous improvement.
  • Manage and strengthen relationships with broker principals and managers to foster trust, transparency, and long-term partnership.
  • Communicate key insights and opportunities to internal stakeholders, including business development teams and personal insurance underwriting
• Review and provide constructive feedback of other specialist’s work
• Sign off and approve audits for specialists within approval authority outlined in framework
• Quarterly reporting, processes, making recommendations actions to close the gaps - ranging from audit action items and projects
• Drive continuous improvement of broker audit methodology and processes
• Add feedback from internal/external stakeholders to monitor broker experience to help with building plan and prioritization
• Support leadership in the development, analysis, distribution of annual plan to internal stakeholders
• Escalating issues to management
• Coach and develop BQA specialists
• Support leadership with projects within BQA to enhance processes

What you bring

• Strong organizational and analytical problem-solving skills with the ability to resourcefully gather information, analyze critically, and communicate clearly
• Strong understanding of Personal Auto and Property Underwriting, including insurance/broker operations, internal controls and best practices.
• Excellent written and verbal communication skills. Ability to build strong relationships internally with people from all levels to help foster a positive compliance culture
• 5 years of experience within the property and casualty insurance industry with exposure to quality assurance and/or compliance type of work
• Helps build and maintain a culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages productivity, collaboration, teamwork, and high-level professionalism.
• Demonstrates strong leadership competencies
• Supports and is an advocate of change
• Relevant professional designation(s) such as CIP, CRM
• Proficient in Excel, PowerPoint, and Word
• Bilingualism in French would be considered an asset