Sr Representative, Property Claims

Definity; Edmonton; Hybrid; CAD 59,000 - 109,000; Full time

Benefits offered by this job

Company share ownership program

Incentive programs

Pension and RRSP match

Volunteer days

Tuition assistance

Inclusion programs

Wellness programs

Discounts

Job summary

Definity is seeking an Experienced Property Claims Adjuster to manage property claims from intake to resolution, including coverage assessment, vendor coordination, payment processing, and salvage/subrogation activities. The successful candidate will have 3–5 years of property claims experience (commercial and personal), a university degree or CIP designation, and strong written and verbal communication skills.

This position offers a flexible hybrid work environment in Canada.

Qualifications

• University degree, 2-year college diploma or the CIP designation.
• Minimum of 3 to 5 years of experience handling commercial and personal property claims.
• Knowledge of Definity policy wordings and systems would be an asset.

Responsibilities

• Accept notices of claims and work with customers and vendors to resolve claims quickly and efficiently.
• Investigate, evaluate, and resolve moderate and complex property claims from start to finish.
• Confirm policy coverage by verifying that the facts fit the policy terms.
• Maintain detailed file records in the systems.
• Process claims payments within authority levels.
• Initiate salvage and subrogation procedures on files.

Skills

Communication

Teamwork

Calm under pressure

Written and verbal communication

Education

University degree

2-year college diploma

CIP designation

Tools

MS Word

MS Excel

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

The Opportunity

Experienced Property Claims Adjuster responsible for managing property claims from intake to resolution, including coverage assessment, vendor coordination, payment processing, and salvage/subrogation activities. The successful person will come with Personal and/or Commercial property experience.

What to Expect

• Accepting notice of claims and working with customers and preferred vendors to resolve claims quickly and efficiently
• Investigate, evaluate, and resolve moderate and complex first party Personal and Commercial claims including those of a suspicious nature from start to finish
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of Economical claims policies
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimants’ entitlements
• Initiating salvage and subrogation procedures on assigned files

What You Bring

• University degree, 2-year college diploma or the CIP designation
• Minimum of 3 to 5 years of experience handling commercial and personal property claims with demonstrated progression and competence in intermediate and complex claims
• Knowledge of Definity policy wordings and systems would be an asset
• Familiarity with vendor guidelines, including the re-inspection program would be an asset
• Professional, friendly and courteous in all interactions
• Able to perform well in a busy operation and remain calm under pressure
• Proficient in MS Word and Excel
• Team-oriented, enjoys collaboration and being a part of a progressive team
• High performance individual, strives for the highest quality results
• Adaptable, is comfortable with changes and is ready to take on new challenges
• Strong written and verbal communication skills

Salary Range: $59,300 - $109,200

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What's in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).