Sr Representative, Auto Physical Damage

Definity; Quebec; Hybrid; CAD 51,000 - 94,000; Full time

Job summary

Definity is seeking an Auto Claims professional to join our growing team, handling complex and commercial auto claims while delivering excellent customer service. You will collaborate with brokers, vendors and internal stakeholders to resolve claims efficiently.

The ideal candidate holds an AMF license for Quebec, is fully bilingual in English and French, and has a university degree or college diploma or CIP designation with at least 3 years of auto claims experience.

Qualifications

• AMF license required and authorization to provide insurance in Quebec.
• Fully bilingual in English and French with strong written and spoken skills.
• Minimum 3 years of automobile physical damage claims experience.
• Advanced knowledge of claims processes including tort and DCPD provinces.
• Able to adapt to change and work in a high-volume, fast-paced environment.
• Excellent written and verbal communication.

Responsibilities

• Provide prompt, courteous, accurate and fair claims service to all customers.
• Manage complex and commercial auto claims with stakeholders.
• Explain the claim process clearly to customers.
• Interpret policy wordings to determine coverage.
• Investigate claims promptly and coordinate with fraud investigators when needed.
• Maintain detailed file records and process payments within authority.

Skills

Customer service

Communication

Analytical thinking

Team oriented

Attention to detail

Education

University degree

College diploma

CIP designation

Tools

Windows-based programs

Job description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

The Opportunity

Join our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.

What to Expect

• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage complex and/or commercial auto claims
• Fully explain the claim process to all customers in a way they'll easily understand
• Interpret and apply policy wordings to determine appropriate coverage under a customer's policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis

What You Bring

• Whether you're dealing with customers or co-workers, you're always professional, friendly and courteous.
• AMF Commercial License Requirement: Candidates must hold a valid AMF (Autorité des marchés financiers) license and be authorized to provide insurance services in Quebec.
• Bilingualism Requirement: Candidates must be fully bilingual in both English and French, with strong verbal and written communication skills in both languages.
• Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
• Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
• Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
• You excel under and are comfortable with change
• A demonstrated ability to work efficiently in a high volume, fast-paced environment
• Strong analytical and decision-making skills-detail-oriented and highly organized
• A high proficiency with Windows based programs with excellent keyboarding skills
• You are team oriented - you value collegiality and accomplishing goals together
• You're an excellent communicator (written and verbal) and an even better listener

Salary Range : $51,300 - $94,400

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Interested in this role, but don't meet every requirement? We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).