Sr. Program Manager, Network Planning, GTS (Fulfillment & Operations)

Amazon Inc.; Toronto; On-site; CAD 84,000 - 141,000; Full time

Job summary

Amazon is seeking a Sr. Program Manager for the outbound transportation planning team in Canada (Amazon.ca).

You will lead short-term and high-volume event planning, coordinating with demand, middle/last mile, and external partners to develop volume plans and actionable recommendations for leaders up to the VP level. You will drive AI-enabled improvements, tool enhancements, and cross-functional collaboration to optimize capacity, coverage, and network design, reporting to senior stakeholders

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 2+ years of communicating with and presenting to executive and senior audiences.
• 2+ years of change management experience.
• Knowledge of general AI tools.
• 2+ years of managing stakeholders in cross-functional project experience.

Responsibilities

• Lead the weekly planning process including input gathering, modeling, and communication of plans to downstream teams.
• Engage with demand planning to understand and align on topline demand and confidence intervals.
• Partner with Middle and Last mile leads to understand changes in each component of the transportation plans.
• Connect with external stakeholder teams to evaluate trends or changes to capacity, coverage, network design, or shipment plans.
• Understand and project the impact of demand and capacity scenarios for HVEs, align on a recommendation, and share with Directors and VPs.
• Leverage AI and automation solutions to improve plan accuracy, reduce cycle time, or improve data gathering and sharing.
• Drive tool or process improvement, including partnering with tech teams to create new tools or onboard onto existing ones.

Skills

Program management

Data-driven

Executive communication

Change management

Stakeholder management

AI tools

Education

Master's or MBA

Job description

Sr. Program Manager, Network Planning, GTS

Amazon is seeking a Sr. Program Manager on the outbound (OB) transportation planning team. This role will lead short-term planning and our high-volume event (HVE) planning for Canada (Amazon.ca). This is a highly visible role, who engages with multiple partner teams and provides transportation volume plans and recommendations up to the VP level.

Key job responsibilities

• Lead the weekly planning process including input gathering, modeling, and communication of plans to downstream teams
• Engage with demand planning to understand and align on topline demand and confidence intervals
• Partner with Middle and Last mile leads to understand changes in each component of the transportation plans
• Connect with external stakeholder teams to evaluate recent trends, or upcoming changes to carrier capacity, coverage, network design, Sort Center capacity, Amazon Air capacity, or Fulfillment Center shipment plans which will impact transportation
• Understand and project the impact of demand and capacity scenarios for HVEs, align on a recommendation, and share with Directors and VPs.
• Leverage AI and automation solutions to improve plan accuracy, reduce plan generation cycle time, or improve the gathering or sharing of data and information
• Drive tool or process improvement, including partnering with tech teams to create new tools or onboard onto existing ones.

A day in the life

A typical day begins with looking at recent day performance looking for trends or anomalies which may need further investigation. You will summarize findings and communicate them and action plans to leaders. You will meet with a variety of stakeholders, both internal and from external teams to discuss upcoming plans.

About the team

The Transportation Network Planning Team is responsible for creation of volume plans for every package once it is ready to leave a fulfillment center. These plans are consumed by middle and last mile teams to plan labor and capacity. In collaboration with partner networks, the team builds granular plans covering short (Running 12-Week) and long term (up to 5 Year) time horizon. The team is also responsible for continuous improvements in the tools and process and improving accuracy, flexibility, and resiliency.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2+ years of communicating with and presenting to executive and senior audiences experience
• 2+ years of change management experience
• Knowledge of general AI tools
• 2+ years of managing stakeholders in cross-functional project experience

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 84,400.00 - 141,000.00 CAD annually