Program Manager, Canada Hub Delivery (Fulfillment & Operations)

Amazon Inc.; Toronto; On-site; CAD 70,000 - 116,000; Full time

Job summary

Amazon Inc. Canada Hub Delivery is looking for a collaborative Program Manager to own the end-to-end onboarding and vetting of new Hub Delivery partners, working with the Business Development Manager to scale and ensure launch-readiness.

You will monitor onboarding metrics using Salesforce, drive process improvements, and coordinate partner rescue efforts to minimize customer impact as the network grows across Canada.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Manage the onboarding lifecycle for new Hub Delivery partners — reviewing documentation, completing the vetting process, and ensuring partners are launch-ready on schedule.
• Coordinate partner rescue efforts when active partners are unable to complete deliveries, working quickly to secure coverage and minimize customer impact.
• Partner with the Business Development Manager, operational stakeholders, and regional leaders to align onboarding priorities, track progress against milestones, and communicate status to senior leadership.
• Leverage Salesforce and data analytics to monitor onboarding metrics, identify process bottlenecks, and propose improvements that reduce cycle times and drive program performance.
• Identify and mitigate risks across the onboarding pipeline, resolve ambiguities in business scenarios, and guide special projects from ideation through documentation to deployment.
• Set clear program objectives and develop reporting that provides visibility into milestones, project performance, and resource allocation.
• Identify common practices to codify repeatable processes and find opportunities to consolidate redundant efforts to improve speed and scale.

Skills

Program/Project Management

Cross-functional collaboration

Data-driven process improvement

Stakeholder communication

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLOOKUP)

SQL

Job description

Amazon's Canada Hub Delivery team is expanding its partner network, and we need a collaborative, detail-oriented Program Manager to help us scale. In this role, you will own the end-to-end onboarding and vetting process for new Hub Delivery partners, working directly alongside the Business Development Manager to ensure every partner is set up for success. As our partner count grows, you will play a critical part in reducing onboarding cycle times, coordinating partner rescue coverage when delivery gaps arise, and keeping our delivery network running smoothly. If you enjoy building efficient processes, working cross-functionally, and making a tangible impact on customers and communities, this is the role for you.

Key job responsibilities

• Manage the onboarding lifecycle for new Hub Delivery partners — reviewing documentation, completing the vetting process, and ensuring partners are launch-ready on schedule.
• Coordinate partner rescue efforts when active partners are unable to complete deliveries, working quickly to secure coverage and minimize customer impact.
• Partner with the Business Development Manager, operational stakeholders, and regional leaders to align onboarding priorities, track progress against milestones, and communicate status to senior leadership.
• Leverage Salesforce and data analytics to monitor onboarding metrics, identify process bottlenecks, and propose improvements that reduce cycle times and drive program performance.
• Identify and mitigate risks across the onboarding pipeline, resolve ambiguities in business scenarios, and guide special projects from ideation through documentation to deployment.
• Set clear program objectives and develop reporting that provides visibility into milestones, project performance, and resource allocation.
• Identify common practices to codify repeatable processes and find opportunities to consolidate redundant efforts to improve speed and scale.

A day in the life

Your primary focus is keeping the partner onboarding pipeline moving efficiently. You will review Salesforce dashboards to track vetting progress and flag any pending items or escalations. You will connect with Hub Partners to guide them through documentation requirements, then align with the Business Development Manager on upcoming launches and priorities. When delivery gaps occur, you will coordinate rescue coverage with operations teams to maintain service levels. You will also analyze onboarding metrics to identify trends and recommend process improvements for the next wave of partners entering the network.

About the team

Our Canada Hub Delivery team builds delivery solutions that benefit both Amazon customers and local communities. We combine operational rigor with community engagement to create sustainable delivery networks that drive economic opportunity. As we expand our Hub Delivery partner base, we are investing in dedicated program support to accelerate partner onboarding and strengthen network reliability. This is an exciting time to join a growing team where your contributions will directly shape how we scale.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 69,700.00 - 116,400.00 CAD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.