Sr Product Manager

Rogers Communications, Inc.; Toronto; Sur place; CAD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Annual bonus

Health and dental benefits

RRSP, TFSA, and stock matching

Discounts on Rogers services

Volunteer time off

Charity matching program

Career growth opportunities

Wellness programs

Diversity and inclusion initiatives

Résumé du poste

Rogers Bank in Toronto seeks a senior leader to own the digital delivery of self‑serve platforms. You will drive ideation-to-launch cycles, write Jira stories, and manage backlogs, prioritizing work for ROI and strategic alignment.

Collaboration with IT, Marketing and Compliance ensures robust, customer‑centric solutions that meet regulatory standards. You will monitor KPIs, drive continuous improvement, and mentor teams in Agile and Waterfall delivery within an enterprise context.

Qualifications

• At least 5 years of digital delivery experience for self-serve platforms.
• Proven track record leading large technology programs with cross‑functional teams.
• Experience in PMO environments and data‑driven decision making.
• Experience managing Agile and Waterfall projects within an enterprise delivery model.
• Experience building platforms that replace legacy systems and gathering requirements.

Responsabilités

• Lead the full lifecycle of self-serve platforms from ideation to launch.
• Create Jira stories capturing business needs and deployment requirements.
• Manage the backlog and prioritise work based on ROI and business need.
• Collaborate with IT and web teams to deliver customer-centric platforms.
• Define and monitor KPIs to measure platform performance and user experience.
• Ensure regulatory compliance and risk management in product delivery.

Connaissances

Digital delivery

PMO experience

Agile & Waterfall

Leadership of programs

Jira storytelling

Outils

Jira

Description du poste

Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology.

What You'll Do

• Lead the full lifecycle of self-serve platforms, from ideation to launch, ensuring alignment with strategic goals and a deep understanding of detailed requirements.
• Create impeccable Jira stories that capture the business need as well as the requirements to successfully deploy key capabilities across our digital platforms
• Manage the backlog, work on key projects, and ensure work is prioritized based on business need and ROI on an ongoing basis.
• Actively engage in the technical aspects of self-serve platform development, working in close partnership with IT and web development teams to deliver customer-centric and technologically robust solutions.
• Exhibit a strong technical acumen, understanding the intricacies of digital platform development, even though direct technical expertise is not a prerequisite.
• Collaborate effectively across departments, including Marketing, Sales, and Digital Marketing, to align platform functionalities with business strategies and customer experience goals.
• Define and closely monitor Key Performance Indicators (KPIs) to measure platform effectiveness, customer satisfaction, and operational efficiency, with an eye for detail and technical performance.
• Consistently analyze platform performance with a technical lens, initiating improvements to enhance user experience and maintain high service standards.
• In partnership with our Compliance and Governance teams, ensure that products meet financial regulations and industry standards, and implement robust risk management strategies to safeguard platform integrity and customer data.
• In partnership with the project manager, ensure that programs adhere to budget, deliver on committed timelines, and have high-quality outputs, while managing changes and resource allocation to meet evolving project demands and business objectives.
• Stay abreast of the latest trends in digital technology, telecommunications, and banking, leveraging these insights to keep Rogers Bank at the forefront of innovation.

What You Bring

• At least 5 years of experience in digital delivery of self-serve platforms, with a strong preference for backgrounds in financial services.
• Proven track record in leading sizable technology programs, integrating diverse elements like call center operations, marketing, regulatory compliance, privacy considerations, and technology.
• Demonstrated experience working within a PMO framework, showcasing strong analytical capabilities and a commitment to data-driven decision-making.
• Proficiency in managing teams using both Agile and Waterfall methodologies, with the ability to handle complex projects within an enterprise delivery model.
• Experience specifically in building new platforms that replace legacy systems, including expertise in requirements gathering, prioritization, and change management.
• Deep understanding of customer service principles, current technology trends, and product ownership, especially in the contexts of telecommunications and banking.
• Adaptability to fast-paced and evolving work environments, and agility in adjusting strategies and approaches as needed.
• Exceptional leadership, communication, and interpersonal skills, with the ability to lead and inspire teams.
• A strong alignment with our company’s values, fostering a positive, inclusive, and collaborative work culture.
• Ability to work effectively with diverse teams and cultivate an environment of openness and continuous learning.

What’s in it for you?

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First priority in applying to internal roles of interest
• Wellness Programs
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location 1 Mount Pleasant (083), Toronto, ON

Travel Requirements None

Background Check(s) Required Criminal Record and Credit Check

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please visit the Recruitment Process FAQ.