Sr. Product Analyst

Rakuten Kobo Inc.; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Product Analyst passionate about data-driven insights. This role involves collaborating with product and engineering teams to enhance customer onboarding and improve online product performance. You will define key metrics, run large-scale experiments, and build scalable reporting systems using SQL and BI tools. Join a dynamic environment where your analytical skills will directly impact business success and help drive innovation in e-commerce. If you thrive in fast-paced settings and enjoy translating complex data into actionable insights, this opportunity is perfect for you.

Qualifications

• 4+ years as a product analyst in retail or e-commerce.
• Strong SQL skills and experience with large datasets.
• Expertise in A/B testing and statistical analysis.

Responsibilities

• Collaborate with teams to prioritize and analyze tests.
• Define business metrics and run impactful experiments.
• Build reporting systems to provide insights to stakeholders.

Skills

Problem-solving

Critical-thinking

SQL

A/B testing methodologies

Statistical analysis

Interpersonal skills

Data-driven insights

Education

Bachelor's degree in Computer Science

Bachelor's degree in Mathematics

Bachelor's degree in Economics

Bachelor's degree in Statistics

Bachelor's degree in Engineering

Tools

Tableau

Optimizely

LaunchDarkly

Job description

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

Job Summary:

Rakuten Rewards is looking for a Senior Product Analyst who is a creative problem solver with a passion for delivering data-driven insights. The role emphasizes leveraging testing and experimentation frameworks to improve customer onboarding and the business performance of online consumer products. This is a high-impact position focused on enabling product leaders to identify opportunities and implement improvements in product features.

Key Responsibilities:

• Collaborate with Product and Engineering teams to identify opportunities, estimate impact to prioritize focus, implement and analyze tests.
• Define key business metrics for experimentation and run large scale experiments that deliver impactful results to the business.
• Build scalable reporting systems using SQL, BI tools, and scripting languages that help provide insights to business stakeholders.
• Perform deep dive analysis to explain what happened and recommend improvement opportunities.
• Be the expert on the data sets and data tools available to improve the product experience using data.
• Help monitor the quality of the data that is being made available through the company’s reporting tools.

Qualifications:

• 4+ years of professional experience as a product analyst, preferably in the retail or e-commerce industry.
• Strong problem-solving and critical-thinking skills.
• Strong SQL skills, comfortable working with large datasets (e.g., financial, clickstream) in a Big Data environment.
• Strong understanding of A/B testing methodologies and statistical analysis.
• Experience with reporting and visualization tools (Tableau preferred).
• Ability to work in a fast-paced environment, manage multiple projects of different contexts and delivering on time.
• Strong interpersonal skills, both written and verbal, with the ability and confidence to succinctly convey complex information to senior management.
• A bachelor's degree in computer science, mathematics, economics, statistics, or engineering is required.
• Proficiency in applying statistical approaches to test design, measurement, and analysis.
• Skills in translating data-driven learnings and statistical models into actionable insights and effectively communicating these to key stakeholders.
• Experience working with experimentation platforms (e.g., Optimizely, LaunchDarkly) is preferred.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.