Sr. Portfolio Management Consultant, Enterprise Channels

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

CIBC is seeking a Senior Portfolio Consultant in Toronto. This role involves overseeing the financial planning of Enterprise Channels, ensuring adherence to governance processes, and managing project expenses. The ideal candidate will exhibit strong analytical and financial management skills while contributing to a collaborative team environment.

Benefits

Competitive salary

Incentive pay

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Paid development day

Qualifications

• Experience in financial management with technology and business.
• Critical thinking skills, attention to detail, and ability to interpret information.
• Collaborative mindset and dedication to team success.

Responsibilities

• Support Enterprise Channels budget planning and financial governance.
• Track capital and expenses for Contact Centre Projects.
• Prepare project portfolio updates for executive review.

Skills

Call Center Consulting

Call Volume Forecasting

Capacity Planning

Customer Behavior Analysis

Metrics Development

People Management

Portfolio Optimization

Project Documentation

Work Collaboratively

Workforce Planning

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As the Senior Portfolio Consultant, you will be responsible for supporting all aspects of the Enterprise Channels LOB (Line of Business) Transformation / Strategic programs & Maintain Operations (MOPs) budget, including planning, business case development, benefits tracking, projects delivery schedules and preparation of material to review project portfolio updates with the executive audience. You will also be responsible for financial governance, including monitoring portfolio spend and provide forecasts in adherence with Enterprise Delivery Framework (EDF) governance processes and procedures for all projects and programs in the Enterprise Channels portfolio.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Financial Strategy & Planning – Lead the Transformation / Strategic programs & Maintain Operations (MOPs) budget fiscal planning process, working with internal partners, Finance and TI&I PMO (TI&I Program Management Office). Actively participate in discussions on the prioritization of initiatives based on return on investment and investment sizing include categorization of capital vs. expense. Ensure that portfolio issues, risks and opportunities are proactively identified, with appropriate adjustments made to the plan.

• Business Cases - Build business cases, including identification of benefits. Complete Triage gates and various assessments that are required for each PFR (Project Funding Request). Conduct return on investment analysis, NPV, IRR and Payback and facilitate the business case signoff, working with Technology, TI&I PMO and Finance teams.

• Budgets - Track capital and expense spend on all Contact Centre Projects vs plan and latest forecasts for monthly, quarterly and annual reporting. Provide monthly pipeline forecasts. Manage the MOPS portfolio to ensure year end results are at or under plan; develop mitigation tactics through the year, as required.

• Reporting - Enter planned fiscal plans into reporting systems PRF/PMLE and monitor progress against plan. Build and report on project financials. Prepare monthly portfolio status reports, both spend to date and forward looking, to ensure effective monitoring and tracking. Strong excel skills required analyzing and reporting in this role.

• Communication & Relationship Management - Meet monthly with Senior Executives, the Business PM, Technology PMs and other key stakeholders to update the status, project schedules, milestones, financials and benefits on each project to ensure these on track and take appropriate measures and escalations where there are risks. Support ongoing communication between PMs, business owners and executives regarding portfolio impacts.

Who You Are

• You demonstrate experience in financial management, working with the Business, Technology and Finance on development, approval and tracking of business cases. You also have the ability to interpret varied types of information as it relates to business and technology initiatives that the portfolio funding supports,
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center Consulting, Call Volume Forecasting, Capacity Planning, Customer Behavior Analysis, Metrics Development, People Management, Portfolio Optimization, Project Documentation, Work Collaboratively, Workforce Planning