Sr Parts Advisor

Bright Motor Group; Swords; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading motor retailer seeks a skilled Sr. Parts Advisor for their Airside Ford dealership in Swords, Canada. The role involves assisting customers, managing parts inventory, and collaborating with service technicians. Applicants should possess strong vehicle knowledge, customer service skills, and experience in a busy parts department.

Benefits

Excellent basic salary

Flexible hours

Productivity bonus scheme

Additional leave days

Company pension

Employee assistance programme

Continuing training

Qualifications

• Experience in a busy Parts department at a main franchise dealer.
• Technical background with the ability to interpret complex parts catalogues.
• Ability to work alone or in cooperation with a team.

Responsibilities

• Assist and advise customers via phone and in-person.
• Ensure efficient pre-picking and distribution of parts.
• Process customer orders and maintain parts inventory.

Skills

Customer service

Inventory management

Technical knowledge of vehicles

Computer literacy

Job description

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.

With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership, we provide a choice of locations for interested candidates.

As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful aftersales team. We now have a Sr. Parts Advisor role available in our Airside Ford dealership.

Role Responsibilities :

• Assist and advise customers via telephone, online and face to face.
• Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day.
• Process orders from customers and service technicians.
• Build and maintain strong and lasting relationships with new and existing customers.
• Utilise the Company dealer management system (DMS) to process orders and invoice customers.
• Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner.
• Ensure that parts issued are charged correctly to appropriate jobs.
• Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
• Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
• Order parts from manufacturers and other dealerships.
• Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
• Comply with health and safety standards.

The Successful Candidate Will Ideally :

• Have experience working in a busy Parts department at a main franchise dealer.
• Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue.
• Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
• Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards.
• Be computer literate and follow processes in accordance with the Company dealer management system (DMS).
• Be punctual and show initiative while demonstrating a strong work ethic.
• Be confident enough to mentor and coach less experienced team members.

What We Offer in Return :

• Excellent basic salary
• Flexible hours
• Productivity bonus scheme
• Additional Leave days
• Company Pension
• Employee Assistance Programme
• Continuing training to achieve Company standards.

We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.