Sr. Operations Administrator

FedEx Group; Central Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Sr. Operations Administrator to join their team. This role involves performing essential clerical and administrative functions to support hub and station operations. You'll handle customer inquiries, manage records, and ensure efficient delivery processes. If you thrive in a fast-paced environment and possess strong organizational and customer service skills, this position offers a fantastic opportunity to contribute to a dynamic team. Join a company that values diversity and inclusion, and make a difference in the logistics industry.

Qualifications

• Four years of customer service or clerical experience required.
• Proficient in data entry and general business skills.

Responsibilities

• Perform clerical and administrative functions across operational areas.
• Act as the first point of contact for customer inquiries.

Skills

Customer Service

Clerical Skills

Time Management

Organizational Skills

Microsoft Office

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based Applications

Job description

Job Description

Responsible for performing clerical and administrative functions across hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Handles damaged and incorrectly addressed packages promptly to optimize delivery times. Acts as the first point of contact for customers regarding various issues.

Required Knowledge, Skills, and Abilities

• High School Diploma or GED required
• Four (4) years of customer service, clerical, or related experience required; experience in dock operations or distribution centers preferred
• Proficient in general business skills such as typing, data entry, review, and use of phones, copiers, and fax machines
• Software skills including Microsoft Office and web-based applications
• Strong customer service skills to respond professionally to requests
• Excellent time management, organizational, and multitasking skills to thrive in a fast-paced environment, maintaining high attention to detail and accuracy

Preferred Qualifications

Shift: Monday to Friday, 7:30 am to 4 pm. Must have four (4) years of relevant experience. Please submit a resume outlining all relevant experience with dates by 05/14/2025 at 3 PM.

Additional Details

Location: Barrie (YBNA), Full-Time Sr. Operations Administrator

Disclaimer

This description is general and not exhaustive. Employees are expected to perform all assigned duties, complete mandatory training, and work varying shifts as needed. Bilingual (French and English) ability is required for candidates in Quebec. Valid driver's license and clean driving record are necessary for driving roles. All candidates will be assessed based on various criteria, including current driver's record and interview performance.

Employment Equity

We are committed to diversity and inclusion, welcoming applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.