Sr. Operations Administrator

FedEx Group; Bracebridge; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Senior Operations Administrator in Bracebridge. This role entails performing clerical and administrative duties to enhance hub operations, focusing on customer service and quality assurance. Ideal candidates will have at least four years of relevant experience, excel in time management, and possess strong organizational skills.

Qualifications

• 4 years customer service, clerical, or related experience required.
• General business skills including typing and data entry.
• Bilingualism required for Quebec residents.

Responsibilities

• Perform clerical and administrative functions for operational areas.
• Tend to damaged and incorrectly addressed packages.
• Serve as first line of contact for customer issues.

Skills

Customer service

Time management

Organizational skills

Multi-tasking

Attention to detail

General business skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED required
• Four (4) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred
• General business skills such as typing, data entry and review, and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining high attention to detail and accuracy to achieve daily assignments and goals

Preferred Qualifications: Shift: Monday to Friday from 12:00 pm to 8:00 pm

Job posting date: 06/23/2025; Job posting end date: 06/16/2025 at 11:59 pm local time.

Additional Details: FT Sr. Operations Administrator - MUST HAVE (4) YEARS’ CUSTOMER SERVICE, CLERICAL or RELATED EXPERIENCE REQUIRED TO APPLY

DISCLAIMER

This job description is general in nature and not a comprehensive list of all duties, responsibilities, and qualifications. The incumbent is expected to perform all other duties as assigned, complete mandatory testing and training, operate in a PC Windows environment, and maintain necessary certifications. If residing in Quebec, bilingualism (French and English) is required. Candidates requiring driving as a core competency must have a valid driver’s license and a clean driving record.

Employment Equity Statement

At FedEx, we are committed to diversity and inclusion. We welcome applications from all qualified candidates and encourage women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities to apply. Accommodations are available during the recruitment process upon request.