Bilingual Operations Administrator

Manulife Financial; Ontario; Remote; CAD 37,000 - 63,000; Full time

Job summary

A leading international financial services provider seeks a bilingual Operations Specialist for their Life Operations team. The role, based remotely, involves managing life claims, providing administrative support, and enhancing client communication. Candidates should demonstrate strong customer service skills and an ability to thrive in a supportive, inclusive environment.

Benefits

Comprehensive health and dental benefits

Mental health and wellness benefits

Paid time off and retirement plans

Qualifications

• Bilingual in French & English required.
• Previous life insurance administration experience beneficial.
• Strong organizational and problem-solving skills.

Responsibilities

• Handle email support and assist with life claims.
• Provide clerical and administrative support to the team.
• Manage premium billing and notifications.

Skills

Customer service

Interpersonal skills

Time management

Data analysis

Tools

MS Word

MS Excel

MS Access

Job description

We are looking for a bilingual, highly motivated, team-oriented individual to join our Life Operations team as an Operations Specialist on a regular, full-time basis.

Reporting to the Associate Manager, SISIP Life Insurance Services, Manulife, you will be responsible for email support, member plan setup, processing requests, administration of existing business, financial adjustments/calculations, billing of premiums, and policyholder support, as required.

Position Responsibilities:

• Receive death notifications, set up life claims, and provide administrative support to the Life Claims Assessor
• Provide clerical support to the team and handle other daily administrative duties
• Handle emails from members and policyholders
• Prepare and submit policyholder notifications
• Coordinate requirements/support among operation teams
• Support ad-hoc projects or related tasks

Required Qualifications:

• Bilingual (French & English) is required; the successful candidate must communicate in both languages to support clients from various jurisdictions outside of Quebec
• Previous life insurance administration experience is beneficial
• Infectiously positive personality with a drive to succeed and dedication to quality service
• Excellent customer service skills and integrity
• Strong listening and interpersonal skills
• Exceptional time management and organizational skills

Preferred Qualifications:

• Strong data analysis and decision-making skills with a passion for problem-solving
• Superior attention to detail
• Effective communication of ideas and recommendations across all organizational levels
• Results-oriented with the ability to manage multiple priorities and projects
• Initiative and good judgment
• Solid collaboration skills and ability to work independently
• Ability to work in a demanding environment
• Proficiency in MS Word, MS Excel, MS Access

When you join our team:

• We empower you to learn and grow your career
• We support a flexible environment that values well-being and inclusion
• As part of our global team, we support you in shaping your future

#LI-REMOTE

About Manulife and Hong Kong Life:

Manulife Financial is a leading international financial services provider committed to helping people achieve a "Stress-free Investment and Wealth Management, Enjoy a Prosperous Life". For more information, visit https://www.manulifeim.com/institutional/tw/en.

Manulife is an Equal Opportunity Employer

At Manulife, we embrace diversity. We are committed to attracting, developing, and retaining a diverse workforce that reflects our clients and fosters an inclusive work environment. We ensure fair recruitment, retention, promotion, and compensation practices regardless of race, ethnicity, religion, gender, age, marital status, family status, disability, or any other protected characteristic. Our HR team is available to assist applicants requiring accommodations during the recruitment process. For assistance, contact [e-mail].

Referenced Salary Location: Ontario, Canada - Remote Full-Time

Working Arrangement:

Remote Work

Salary Range: $37,425.00 CAD - $62,375.00 CAD

If applying outside the primary location, contact [e-mail] for local salary information. Actual salary depends on market conditions, location, and qualifications. Employees may participate in incentive programs.

Manulife offers comprehensive benefits, including health, dental, mental health, vision, disability, life insurance, wellness benefits, retirement plans, and paid time off. For U.S. applicants, contact [e-mail] for U.S.-specific benefits information.