Sr. Medical Information Associate/Medical Information Associate

PrimeVigilance Ltd.; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

PrimeVigilance Ltd. is seeking a Sr. Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

The role sits in PV Medical Information and is full-time, with responsibilities spanning data capture, regulatory readiness and client-facing support across a global pharmacovigilance network.

Qualifications

• Healthcare-related degree required (e.g., biology, chemistry, pharmacy, nursing).
• Advanced English skills, both verbal and written.
• Experience in customer service or call centre preferred.

Responsibilities

• Provide approved responses to medical inquiries (healthcare professionals, patients, pharmaceutical clients) including call handling.
• Identify, document and report adverse events/side effects, pregnancy and other events within required timeframes.
• Ensure medical information inquiries are tracked and fully documented in the Medical Information database.
• Participate in out-of-hours provision of medical information for clients with 24/7 service.
• Provide management with regular updates regarding project status and metrics concerning inquiries.
• Assist in regulatory inspection preparedness for the pharmacovigilance system and participate in PV inspections or audits.

Skills

Customer service

Communication

Telephone handling

Attention to detail

Education

Healthcare-related degree

Biology/Chemistry background

Job description

Sr. Medical Information Associate/Medical Information Associate

• Full-time
• Department: PV Medical Information

At PrimeVigilance, patient safety is not one part of the job. It is why we exist.

We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.

That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.

If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

• To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

• Life science / bio medical background - healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call centre experience preferred
• Comfortable receiving enquiries by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English skills, both verbal and written

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

Quality: we hold ourselves to the standard patients deserve.

Integrity and trust: we do the right thing, especially when it is hard.

Drive and passion: we care about the outcome, because someone is waiting on it.

Agility and responsiveness: we move quickly, because patients cannot wait.

Belonging: everyone is welcome, and every voice counts.

Collaborative partnerships: we go further by going together.

We look forward to welcoming your application.