Sr. Manager, Product Management

OpenText; Southwestern Ontario; Presencial; CAD 140.000 - 190.000; Jornada completa

Descripción de la vacante

OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications. This role will define and execute the strategy for a modern, multi-tenant SaaS communications platform that enables organizations and integrated applications to design, generate, edit, and deliver client communications.

You will drive end-to-end product lifecycle, collaborating with cross-functional teams to align pricing, packaging,

Formación

• 8+ years of product management experience delivering enterprise software or SaaS products.
• Experience managing and developing product managers or leading a substantial product area.
• Demonstrated success delivering multi-tenant SaaS applications from definition through commercial launch and growth.
• Strong understanding of cloud architecture, multi-tenancy, APIs, SDKs, identity, provisioning, security, telemetry, and service operations.
• Experience with usage-based pricing, SaaS unit economics, subscription packaging, and product adoption metrics.
• Experience with CCM, document generation, content creation, workflow, CRM, ERP, or digital experience applications strongly preferred.
• Ability to translate client and partner needs into clear product requirements, priorities, and measurable success criteria.

Responsabilidades

• Own the vision, strategy, roadmap, and business plan for multi-tenant OpenText Communications.
• Lead and develop a team of product managers with ownership across design, authoring, interactive communications, integrations, APIs, and platform capabilities.
• Define the target market and clearly position multi-tenant Communications relative to single-tenant and off-cloud alternatives.
• Identify the use cases and client segments best suited to multi-tenant SaaS, including departmental and line-of-business use cases and embedded communications.
• Drive continuous product evolution across usability, simplified configuration, document generation, authoring, interactive editing, output, and administration.
• Partner with OCP, Cloud Operations, Development, Security, Support, and Fulfillment to deliver a scalable and supportable SaaS service.
• Guide tenant, subscription, provisioning, metering, entitlement, service availability, and operational-readiness requirements.
• Define product requirements for APIs and SDKs that allow OpenText, partners, and clients to embed communications capabilities within other applications.
• Expand and commercialize integrations with platforms such as SAP SuccessFactors, Salesforce, Guidewire, Core DAM, Core Journey, Core Messaging, and other OpenText applications.
• Establish pricing, packaging, transaction models, overage approaches, and unit‑economics recommendations.
• Use product telemetry, client usage, and financial measures to manage adoption and guide investment.
• Coordinate roadmap and architecture decisions with the broader OpenText Communications portfolio to maximize reuse and provide appropriate migration paths.
• Drive product charters, requirements, release planning, architecture reviews, cloud‑readiness activities, enablement, and go‑to‑market execution.
• Engage directly with clients, partners, analysts, and field teams to validate needs and improve product‑market fit.
• Develop competitive positioning and differentiated value propositions for SaaS CCM and automated document generation.
• Support strategic deals and help field teams select the right Communications offering for each client's use cases, scale, and deployment requirements.

Conocimientos

Product management

Multi-tenant SaaS

Cloud architecture

APIs & SDKs

Usage-based pricing

Client discovery

CCM / document generation

Educación

Bachelor's degree in business, computer science, engineering, or related field

Herramientas

Salesforce

SAP SuccessFactors

Guidewire

Core DAM

Core Journey

Core Messaging

Descripción del empleo

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
This role will define and execute the strategy for a modern, multi-tenant SaaS communications platform that enables organizations and integrated applications to design, generate, edit, and deliver client communications. Core Communications runs on OpenText’s cloud platform as an integrated communications capability for OpenText, partner, and client applications.

Your Impact

You will lead the product team responsible for growing the multi-tenant Communications business, expanding supported use cases, improving ease of adoption, and delivering a competitive SaaS product.

You will own the end-to-end product lifecycle, spanning market strategy, client discovery, roadmap definition, SaaS economics, requirements, release delivery, commercialization, adoption, and usage measurement.

What The Role Offers

• Own the vision, strategy, roadmap, and business plan for multi-tenant OpenText Communications.
• Lead and develop a team of product managers with ownership across design, authoring, interactive communications, integrations, APIs, and platform capabilities.
• Define the target market and clearly position multi-tenant Communications relative to single-tenant and off-cloud alternatives.
• Identify the use cases and client segments best suited to multi-tenant SaaS, including departmental and line-of-business use cases and embedded communications.
• Drive continuous product evolution across usability, simplified configuration, document generation, authoring, interactive editing, output, and administration.
• Partner with OCP, Cloud Operations, Development, Security, Support, and Fulfillment to deliver a scalable and supportable SaaS service.
• Guide tenant, subscription, provisioning, metering, entitlement, service availability, and operational-readiness requirements.
• Define product requirements for APIs and SDKs that allow OpenText, partners, and clients to embed communications capabilities within other applications.
• Expand and commercialize integrations with platforms such as SAP SuccessFactors, Salesforce, Guidewire, Core DAM, Core Journey, Core Messaging, and other OpenText applications.
• Establish pricing, packaging, transaction models, overage approaches, and unit‑economics recommendations.
• Use product telemetry, client usage, and financial measures to manage adoption and guide investment.
• Coordinate roadmap and architecture decisions with the broader OpenText Communications portfolio to maximize reuse and provide appropriate migration paths.
• Drive product charters, requirements, release planning, architecture reviews, cloud‑readiness activities, enablement, and go‑to‑market execution.
• Engage directly with clients, partners, analysts, and field teams to validate needs and improve product‑market fit.
• Develop competitive positioning and differentiated value propositions for SaaS CCM and automated document generation.
• Support strategic deals and help field teams select the right Communications offering for each client's use cases, scale, and deployment requirements.

What You Need To Succeed

• 8+ years of product management experience delivering enterprise software or SaaS products.
• Experience managing and developing product managers or leading a substantial product area.
• Demonstrated success delivering multi‑tenant SaaS applications from definition through commercial launch and growth.
• Strong understanding of cloud architecture, multi‑tenancy, APIs, SDKs, identity, provisioning, security, telemetry, and service operations.
• Experience with usage‑based pricing, SaaS unit economics, subscription packaging, and product adoption metrics.
• Experience with CCM, document generation, content creation, workflow, CRM, ERP, or digital experience applications strongly preferred.
• Ability to translate client and partner needs into clear product requirements, priorities, and measurable success criteria.
• Strong technical acumen and the ability to collaborate effectively with architects and development teams.
• Experience delivering integrated solutions across multiple product and platform teams.
• Strong market analysis, client discovery, and competitive‑research skills.
• Understanding of generative and agentic AI and their application to content creation and business workflows.
• Excellent communication skills, including the ability to explain complex SaaS and commercialization decisions to executive and technical audiences.
• Ability to work effectively across global teams in a fast‑moving, highly matrixed environment.
• Bachelor's degree in business, computer science, engineering, or a related field.

One Last Thing

OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.