Sr. IT Support Analyst

TD; Canada; On-site; CAD 76,000 - 116,000; Full time

Job summary

An established industry player is seeking an experienced SQL Database Administrator to enhance operational database activities. This role involves a variety of responsibilities, including database administration, performance tuning, and application support. You will collaborate with stakeholders to improve system stability, automate processes, and provide technical guidance. The ideal candidate will possess strong problem-solving skills and a passion for continuous learning. Join a dynamic team that values innovation and offers numerous growth opportunities while making a significant impact on the organization's success.

Benefits

Health and Well-being Benefits

Savings and Retirement Programs

Paid Time Off

Banking Benefits and Discounts

Career Development Programs

Training and Onboarding Sessions

Reward and Recognition Programs

Qualifications

• 7+ years application support experience with a strong focus on SQL.
• Experience with cloud infrastructure and scripting for automation.

Responsibilities

• Support database infrastructure and improve production environment stability.
• Identify and resolve application and data issues to ensure integrity.

Skills

SQL Database Administration

Java

API

Microservices

Cloud Infrastructure

Scripting (PowerShell, Python, JavaScript)

Windows Server

Change Management

Problem Resolution

Interpersonal Communication

Education

Undergraduate Degree

Technical Certificate

Tools

PowerShell

Python

JavaScript

Job description

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

About This Role

We are looking for someone with diverse skills and background with Microsoft SQL database administration to carry out broad range of operational database activities ranging from database administration, performance tuning, high availability, monitoring and capacity management.

Here's some of what you may be asked to perform:

• Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk.
• Partner closely with stakeholders to improve production environment stability.
• Actively involved on all aspects of support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.
• Strong focus on problem determination including data gathering and analysis.
• May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment.
• Provide quality service and solutions consistent with objectives and client requirements.
• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.
• Identify, address application/ data issues, cross-capability and cross-release issues that affect application and database integrity.
• Provide expertise to other functional areas (technology, trends and processes).
• Follow change management procedures; ensure proper testing, sign-off, monitoring.
• Participate in disaster recovery planning (Define, Review, Test).
• Strive to improve production environment stability by working with others to set up, maintain and monitor databases/applications, while meeting availability targets.
• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
• Actively work with business users to provide guidance on best practices for writing SQL queries.

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 7+ years application support experience.
• Knowledge of Java, API and Microservices.
• Good understanding of cloud infrastructure.
• Good understanding of SQL.
• Understanding of Azure database design concepts and best practices.
• Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages.
• Experience with Windows Server and Windows Clustering.
• Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
• Strength in identifying root causes and implementing targeted and controlled remediation plans.
• Readiness to review, participate in and implement procedures.
• Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
• Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
• Possession of effective change management discipline.
• Willingness to work effectively as a team, helping others to resolve critical service issues.
• Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.
• Confidence acting as a reference for team members or clients.
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet