Senior Application Support Analyst

EPAM Systems; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

EPAM Systems is seeking a Senior Application Support Analyst to enhance client solutions across various technologies. The role involves diagnosing issues, supporting applications, and ensuring optimal performance while collaborating with teams to implement improvements. Comprehensive healthcare and other benefits are offered.

Benefits

Comprehensive healthcare

Life and AD&D insurance

Employee assistance and telehealth programs

Disability coverage

Paid time off

RRSP with company match

Parental leave top-up

Stock purchase program

Qualifications

• Core experience in application support and incident triage.
• Ability to communicate technical solutions to non-technical audiences.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Diagnose bugs quickly and effectively.
• Support production applications at L2 or L3 level.
• Monitor and maintain applications, analyzing their health and performance.

Skills

Communication

Troubleshooting

Problem Solving

Job description

Join to apply for the Senior Application Support Analyst role at EPAM Systems.

We are looking for a Senior Application Support Analyst. You will work across various technologies, helping to diagnose, develop, test, and deliver solutions in the .NET/C#, JavaScript, and MQ technology stacks. Your role will be pivotal in ensuring client solutions are fit for purpose and evolving with client requirements.

Responsibilities

• Diagnose bugs quickly and effectively.
• Communicate with client business and technical teams to gather information for bug fixes or small changes.
• Translate clients' conceptual ideas into technical solutions.
• Advise clients on the best approach for small changes.
• Support production applications at L2 or L3 level, including those based on Documentum stack.
• Analyze and resolve tickets in coordination with L1 support.
• Monitor and maintain applications, analyzing their health and performance.
• Implement features and functionalities for application releases.
• Perform database operations.
• Ensure tasks are completed within time, cost, and quality constraints, following release calendars and SLAs.
• Collaborate with application and project management teams managing CI/CD platforms.
• Adhere to security and compliance policies.
• Propose improvements to support processes, automation, and quality of application support.
• Work with multiple vendors to address bugs and perform root-cause analysis.
• Contribute to technical design of application components.
• Be available to work odd hours and handle P1/P2 incidents.
• Engage in DevOps innovation initiatives.

Requirements

• Excellent communication skills in English, both written and spoken.
• Ability to handle multiple tasks simultaneously.
• Quick learner of new solutions and technologies.
• Ability to communicate technical solutions to non-technical audiences.
• Strong troubleshooting and problem-solving skills.
• Core experience in application support, incident triage, and troubleshooting.

We offer

• Comprehensive healthcare, including prescription drugs, dental, and vision coverage.
• Life and AD&D insurance.
• Employee assistance and telehealth programs.
• Disability coverage.
• Paid time off, RRSP with company match, parental leave top-up, stock purchase program, and other benefits.

EPAM Canada welcomes applicants with disabilities. Please contact WFA Human Resource CA at [e-mail] for accommodations or questions.

EPAM is a global leader in digital platform engineering, committed to positive impacts on customers, employees, and communities. We foster a diverse, inclusive culture with opportunities for growth and innovation.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Business Development, IT, Engineering
• Industries: Software Development, IT Services, Consulting