Sr. IT Software Developer

OpenText; Richmond Hill; On-site; CAD 82,000 - 122,000; Full time

Job summary

OpenText in Canada is seeking a Senior Software Developer to support and enhance mission-critical platforms such as ServiceNow, Oracle B2C Service, Siebel CRM, Zendesk, and OpenText Service Management.

You'll lead day-to-day operational support, improvements to reliability and performance, and design scalable integrations across a diverse enterprise landscape, with potential involvement in data migration projects in the future.

Qualifications

• 8+ years of enterprise software development and application support.
• Hands-on experience with one or more of ServiceNow, Oracle B2C Service, Siebel CRM, Zendesk, or OpenText Service Management.
• Strong knowledge of enterprise application architecture, REST APIs, web services, relational databases, SQL, troubleshooting, and root cause analysis.
• Excellent technical documentation and communication skills.
• Experience working within Agile delivery environments.

Responsibilities

• Support and enhance mission-critical customer service and service management platforms.
• Handle day-to-day operational support, solution enhancements, and reliability improvements.
• Design, develop, and implement application enhancements that improve performance and scalability.
• Work on enterprise integrations using REST APIs, web services, and middleware technologies.
• Collaborate with cross-functional teams to deliver business solutions.

Skills

8+ years experience

REST APIs

Agile delivery

Tools

ServiceNow

Oracle B2C Service

Siebel CRM

Zendesk

OpenText Service Management

Job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking a Senior Software Developer to support and enhance critical customer service and service management platforms, including ServiceNow, Siebel CRM, Oracle B2C Service, and other enterprise applications such as Zendesk and OpenText Service Management. This role is responsible for day-to-day operational support, solution enhancements, reliability improvements, and system integrations. The successful candidate will excel at troubleshooting, documentation, solution design, and implementation of scalable enterprise solutions. Data migration initiatives may become part of the role in the future but are not an immediate primary responsibility.

What The Role Offers

• Opportunity to support and enhance mission-critical enterprise applications, including ServiceNow, Oracle B2C Service, Siebel CRM, Zendesk, and OpenText Service Management.
• Play a key role in resolving complex technical challenges and driving operational excellence across customer-facing platforms.
• Design, develop, and implement application enhancements that improve system performance, scalability, and reliability.
• Work on enterprise integrations using REST APIs, web services, and middleware technologies across a diverse technology landscape.
• Collaborate with cross-functional teams, including infrastructure, database, security, and external vendors, to deliver business solutions.
• Lead modernization and automation initiatives that improve efficiency and reduce operational overhead.
• Influence application architecture, technical design decisions, and best practices for enterprise systems.
• Expand your technical expertise while contributing to continuous improvement, release management, and digital transformation initiatives.

What You Need To Succeed

• 8+ years of enterprise software development and application support experience.
• Hands‑on experience with one or more of ServiceNow, Oracle B2C Service, Siebel CRM, Zendesk, or OpenText Service Management.
• Strong knowledge of enterprise application architecture, REST APIs, web services, relational databases, SQL, troubleshooting, and root cause analysis.
• Excellent technical documentation and communication skills.
• Experience working within Agile delivery environments.

Preferred Qualifications

• Experience supporting multiple customer service or ITSM platforms.
• Experience with Python, JavaScript, PowerShell, automation, and DevOps practices.
• Experience with cloud-based SaaS platforms and enterprise integrations.
• Data migration experience considered an asset.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range

$81,600-122,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.