Consultant

OpenText; Richmond Hill; On-site; CAD 72,000 - 108,000; Full time

Job summary

OpenText is a global leader in information management and AI-driven digital transformation. We are hiring for roles that connect customers and trading partners via secure managed services platforms, delivering enablement and migration projects across multiple protocols.

The role emphasizes advisory support, strong technical skills, and a focus on delivering high-quality service experiences, with opportunities to grow in a cloud services environment.

Qualifications

• 2+ years of experience with B2B communications and connectivity protocols such as AS2, FTP, sFTP, HTTPS, OFTP, or related technologies.

Responsibilities

• Deliver end-to-end enablement and implementation services for customer and partner connectivity using protocols such as AS2, OFTP, X400, sFTP, FTP, and HTTPS.
• Act as a trusted advisor to customers, helping plan, coordinate, and execute partner onboarding and migration initiatives.
• Monitor customer requests and service commitments to ensure SLA targets are consistently achieved.
• Lead solution implementation projects from an enablement perspective, ensuring successful outcomes and adherence to project timelines.
• Manage complex customer migrations involving multiple platforms, systems, and trading partner integrations.
• Collaborate closely with Cloud Service Delivery, Customer Support, and cross-functional teams to resolve issues and optimize service delivery.
• Drive customer satisfaction by providing technical expertise, proactive problem resolution, and a high-quality service experience.

Skills

B2B communications

Connectivity protocols

AS2

FTP

sFTP

HTTPS

OFTP

Customer focus

Analytical skills

Communication skills

Job description

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

A Consultant at OpenText is more than just a technical delivery role. You will play a critical part in helping customers and their trading partners successfully connect, communicate, and exchange business-critical information across secure managed services platforms. By leading connectivity implementations, migrations, and enablement activities, you will directly contribute to customer success, operational excellence, and revenue realization while delivering an exceptional client experience.

What The Role Offers

• Deliver end-to-end enablement and implementation services for customer and partner connectivity using protocols such as AS2, OFTP, X400, sFTP, FTP, and HTTPS.
• Act as a trusted advisor to customers, helping them plan, coordinate, and execute partner onboarding and migration initiatives.
• Monitor customer requests and service commitments to ensure SLA targets are consistently achieved.
• Lead solution implementation projects from an enablement perspective, ensuring successful outcomes and adherence to project timelines.
• Manage complex customer migrations involving multiple platforms, systems, and trading partner integrations.
• Collaborate closely with Cloud Service Delivery, Customer Support, and cross-functional teams to resolve issues and optimize service delivery.
• Drive customer satisfaction by providing technical expertise, proactive problem resolution, and a high-quality service experience.

What You Need To Succeed

• 2+ years of experience working with B2B communications and connectivity protocols such as AS2, FTP, sFTP, HTTPS, OFTP, or related technologies.
• Strong customer focus with a commitment to delivering exceptional service and customer satisfaction.
• Excellent analytical and problem-solving skills with the ability to evaluate issues, identify root causes, and develop effective solutions.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Ability to manage multiple priorities in a fast-paced environment while working independently and as part of a collaborative team.
• Demonstrated ability to learn new technologies quickly and adapt to evolving customer and business requirements.
• Strong decision-making skills with the ability to assess impacts, manage risks, and make informed recommendations.
• Additional language skills such as Spanish or French are considered an asset.

ONE LAST THING

At OpenText, we’re building a global team of passionate professionals who thrive on solving complex challenges and delivering meaningful outcomes for our customers. If you enjoy combining technical expertise, customer engagement, and project delivery in a dynamic cloud services environment, this is an exciting opportunity to grow your career while making a tangible impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.