Senior Field Support & Sustainment Specialist

Platinum Technologies Inc; Ottawa; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm seeks a Sr Field Support Representative to provide essential support and mentoring for communication systems. The role requires at least ten years of military experience along with leadership capabilities. Candidates must be Canadian citizens able to obtain a Secret Security Clearance. This full-time position involves significant domestic and international travel and demands excellent communication and problem-solving skills to ensure user satisfaction and operational success.

Qualifications

• Minimum ten years of military experience in any trade.
• Demonstrated leadership ability.
• Able to obtain Government of Canada Secret Security Clearance.

Responsibilities

• Provide training and mentorship to operational users on communications systems.
• Assist with installation and maintenance issues.
• Report, diagnose, and develop workarounds for system problems.
• Provide feedback from the field force as required.

Skills

Mentoring operational users

Training and support

Communication skills

Problem diagnosis

Leadership

Job description

A leading technology firm seeks a Sr Field Support Representative to provide essential support and mentoring for communication systems. The role requires at least ten years of military experience along with leadership capabilities. Candidates must be Canadian citizens able to obtain a Secret Security Clearance. This full-time position involves significant domestic and international travel and demands excellent communication and problem-solving skills to ensure user satisfaction and operational success.