(sr) Field Service Technician (GTA)

Konica Minolta Business Solutions Canada; Vaughan; On-site; CAD 41,168 - 59,179; Full time

Benefits offered by this job

Comprehensive health coverage

Life insurance

Tuition Reimbursement Program

Vacation and Paid Personal Time

Matching RRSP contributions

Employee and Family Assistance Program

Job summary

Konica Minolta Business Solutions Canada is seeking a Field Service Technician to maintain and repair Multi-Function Products (MFPs) while delivering exceptional customer service. This role involves performing on-site service, understanding inventory controls, and maintaining effective relationships with customers and sales teams.

The ideal candidate should possess a high school diploma, basic technical repair experience, and valid travel documents. Comprehensive benefits and competitive compensation are offered, making it an attractive opportunity in a collaborative workplace.

Qualifications

• 0-2 years of technical repair experience.
• Basic awareness of common solutions.
• Operates independently but may need assistance.
• Valid driver's license and vehicle required.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service of MFPs.
• Maintain effective relationships with customers and sales.
• Achieve KPI targets for parts and call management.

Skills

Technical/repair of electronics

Knowledge of basic Microsoft OS printing

Good verbal and written communication

Positive, outgoing, self-motivated

Education

High School or equivalent

CompTIA A+, CompTIA Net+, CompTIA CDIA+, Microsoft MCP or MCITP

Job description

Overview

We’re looking for a Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues
• Perform on‑site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break‑fix and customer support
• Understand territory parts budget and inventory control
• Follow KMBS policies and procedures
• Perform other relevant duties as assigned by management.

Qualifications

• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic color theory
• Good verbal and written communication
• Operates independently, requires assistance from time to time
• Positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations
• Traveling within Canada and the US is a requirement; candidate must provide and maintain valid travel documents at own expense
• Own vehicle with valid insurance and valid driver's licence in good standing
• Standby and after‑hours work may be required
• Training may require after‑hours travel and stay‑overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out‑of‑territory work
• High School or equivalent
• CompTIA A+, CompTIA Net+, CompTIA CDIA+, Microsoft MCP or MCITP, or equivalent experience.

Compensation

Compensation Range: $41,168.42 – $59,179.24 annually.

Vehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement.

Benefits and Employee Perks

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Tuition Reimbursement Program
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution
• Employee Discounts
• Employee and Family Assistant Program
• And more.

Equal Opportunity Employment

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.