(sr) Field Service Technician (GTA)

Konica Minolta Business Solutions Canada; Mississauga; On-site; CAD 41,168 - 59,179; Full time

Benefits offered by this job

Comprehensive health coverage

Life insurance

Tuition Reimbursement Program

Paid Personal Time and Sick Days

Matching RRSP contribution

Employee Discounts

Employee and Family Assistant Program

Job summary

Konica Minolta Business Solutions Canada is seeking a Field Service Technician to maintain and repair Multi-Functional Products (MFPs) while resolving customer scanning and printing issues. You'll engage directly with customers and the Sales Department, ensuring high standards of service. The role requires technical certifications including CompTIA A+, experience in customer relations, and the ability to operate independently. A comprehensive benefits package including health coverage and vacation is offered, with starting compensation ranging from $41,168.42 to $59,179.24 annually.

Qualifications

• 0–2 years experience with technical repair of electronics or software equipment.
• Must have knowledge of Microsoft OS printing and common network concepts.
• Relevant office systems certifications are required.

Responsibilities

• Maintain and repair Multi-Functional Products (MFPs) and resolve customer issues.
• Perform on-site service of MFPs and maintain customer relations.
• Achieve KPI targets and maintain accurate records.

Skills

Technical repair of electronics

Microsoft OS printing

Customer relations

Verbal and written communication

Independent operation

Education

High School or equivalent

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA CDIA+ Certification

Microsoft MCP or MCITP Certification

Job description

Overview

We’re looking for a Field Service Technician to join our team!

Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As an Field Service Technician, you maintain and repair Multi‑Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues
• Perform on‑site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible for learning new technologies
• 5% – Lead referrals and product promotion to existing customers
• 95% – break‑fix and customer support
• Understands territory parts budget and inventory control
• Must follow policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

• 0–2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic color theory
• Good verbal and written communication
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing
• Standby and after‑hours work may be required
• Training may require after‑hours travel and stay overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification
• CompTIA Net+ Certification
• CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

Benefits and Perks

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Tuition Reimbursement Program
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution
• Employee Discounts
• Employee and Family Assistant Program

Salary and Compensation

Compensation Range: $41,168.42 – $59,179.24 annually

Vehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement

Transparent pay structure with clear growth progression

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

EEO Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.