(sr) Field Service Technician (GTA)

Konica Minolta Business Solutions U.S.A., Inc.; Mississauga, Concord; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading business solutions provider is seeking a Field Service Technician in Mississauga, Canada. The role involves maintaining and repairing Multi-Functional Products (MFPs) while resolving customer scanning and printing issues. Responsibilities include on-site service, maintaining relationships with customers, and achieving KPI targets. Ideal candidates have technical experience, customer relations skills, and relevant certifications. Occasional travel within Canada and the U.S. is required, and a valid driver's license is a must.

Qualifications

• 0-2 years technical/repair experience.
• Basic awareness of common solutions.
• Must provide and maintain valid travel documents.

Responsibilities

• Maintain and repair Multi-Functional Products.
• Perform on-site service of MFPs.
• Resolve customer printing issues.

Skills

Technical/repair of electronics or software equipment

Basic Microsoft OS printing

Good verbal and written communication

Customer relations

Independent operation

Education

High School or equivalent

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA CDIA+ Certification

Microsoft MCP or MCITP Certification

Job description

Overview

We’re looking for a Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written communication
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

#KM

About Konica Minolta Canada

Konica Minolta’s journey started 150 years ago. We innovate for the good of society and the world. Konica Minolta Business Solutions (Canada) Ltd. reshapes and revolutionizes the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

The company has been recognized for its products and services by various industry awards and rankings. Sustainability remains a key driver for the company. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter, and Instagram.

Au sujet de Konica Minolta Canada

Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement. Solutions d’affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé.

La durabilité reste un moteur important de l’entreprise et Konica Minolta figure parmi les sociétés les plus durables au monde. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur LinkedIn, YouTube, Facebook, Twitter et Instagram.

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.