Sr. Deskside Technician

Stefanini North America and APAC; Fort Saskatchewan; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision insurance

Tuition reimbursement

Paid time off

Job summary

Stefanini is a global IT services provider delivering offshore, onshore and nearshore support across multiple industries. This role focuses on deskside IT support, networking, and end-user device management for large corporate environments.

You will handle Windows/macOS support, hardware maintenance, and on-call duties, with opportunities to engage in remote facilities support and executive assistance as needed.

Qualifications

• Experience supporting network devices, Mac OS, Windows OS, Microsoft Office, smart phones, AV conferencing systems, printers and PC hardware.
• Proven ability to handle challenging, rapid-response user support.
• Ability to prioritize and complete tasks with minimal supervision.

Responsibilities

• Smart Hands support with networking, server, and telecommunications technologies.
• Support the implementation and ongoing operations of network access control devices (firewalls, proxies, SSL VPN).
• Desktop/laptop tech support (Mac and PC) in large corporate environments.
• Troubleshoot hardware and software issues for Windows devices and migrate user data.
• Inventory management of IT assets and asset auditing.
• Provide after-hours support and possible executive support as needed.
• Maintain system configurations and documentation.

Skills

Network devices

Mac OS

Windows OS

Microsoft Office

Smartphones

AV conferencing

Printers

PC hardware

Education

High School Diploma

Tools

Certifications

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Smart Hands support with networking, server, and telecommunications technologies
• Supporting the implementation and ongoing operations of network access control devices to include firewalls, web proxies, and SSL VPN devices.
• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• Network+ Certification
• CCNA or CCNP Certifications or equivalent.
• Microsoft Certified Professional (MCP)
• ITIL Foundations

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Job Requirements

Details

• Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks