Sr. Consultant, Professional Services

Softchoice; Toronto; On-site; CAD 99,750 - 133,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company matching

Paid Time Off

Employee discount program

Job summary

Softchoice is seeking a Senior Identity and Messaging Consultant within the Professional Services organization. You will lead service delivery for Active Directory, Microsoft 365, and Exchange engagements, including planning, setup, configuration, and administration for enterprise and public sector clients.

You will mentor engineers, collaborate with vendors and teams, stay current with technology trends, and pursue certifications.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent experience.
• 5+ years in a client-facing professional services role.
• Updated certifications in Active Directory, M365 Fundamentals, M365 Admin, Azure Fundamentals, Windows Server Hybrid Configuration, ITIL v4 Foundation.

Responsibilities

• Lead delivery on Active Directory, Microsoft 365 and Exchange engagements, including planning, setup, configuration and administration.
• Collaborate with teams and vendors on installation, configuration and troubleshooting of MS Teams per SLAs.
• Mentor Consultants, Engineers and Technicians on technical and soft skills.
• Advise on complex solutions and service deployments and manage vendor tools such as Quest, Bit Titan and AvePoint.
• Stay current on technology trends and pursue relevant certifications to enhance delivery.

Skills

Client-facing

Consulting

Problem-solving

Customer relationships

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Active Directory

Microsoft 365

Exchange

Migration management

Microsoft Teams

Quest

BitTitan

AvePoint

Azure Fundamentals

Windows Server Hybrid Configuration

ITIL v4 Foundation

Job description

Softchoice is a software-focused IT solutions and services provider that helps organizations become agile, innovative, and their people connected and creative at work.

Role Overview

As a Senior Identity and Messaging Consultant within the Professional Services organization, you will consult with enterprise and public sector clients on Active Directory, Microsoft 365, and Exchange engagements, leading the service delivery and technical teams for planning, setup, configuration, and administration.

What You’ll Do

• Work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, including upgrades, installations, configurations, migrations, security policy design, administration, and user training.
• Collaborate with co-workers, end-users, and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• Mentor and develop Consultants, Engineers and Technicians on the team, providing guidance on technical and soft skills.
• Act as a technical expert, advising on, implementing, and managing complex solution and service deployments for clients.
• Maintain a hunger for learning and pursue relevant certifications and training for Active Directory, Microsoft 365, Exchange, and vendor‑specific tools such as Quest, Bit Titan, and AvePoint.
• Serve as a technical authority and subject matter expert for Softchoice, supporting internal and external events that require technical expertise.
• Model Softchoice’s values of personal growth, customer passion, care for others, and ownership of outcomes.
• Engage in a highly visible, customer‑facing role and collaborate with architects, engineers, and project managers on Statements of Work.
• Stay current on technology trends and continuously refine delivery, adoption, and problem‑solving skills.

What You’ll Bring To The Table

• A curious mindset and willingness to ask the right questions.
• Problem‑solving ability and a focus on root‑cause resolution.
• A proactive work ethic that prioritizes customer responsiveness.
• Passion for building strong customer relationships and delivering excellent CX.
• Computer Science, Information Technology degree or diploma, or equivalent industry experience.
• Willingness to travel up to 10% of the time.
• 5+ years in a client‑facing professional services role or 7+ years of related industry experience.
• Updated certifications, including Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Windows Server Hybrid Configuration, and ITIL v4 Foundation.

Compensation

Current base pay range: $99,750 – $133,000 annually + 14% target incentives (Toronto, Calgary, Vancouver, and Montreal). Salary will vary by location, experience, expertise, education, and certification.

Benefits

• Health and Wellbeing: Medical, Dental, Vision, Flexible Spending Account, Employee Assistance Program.
• Financial Benefits: 401(k) with company matching, life and disability insurance.
• Paid Time Off: PTO, sick leave, holidays, parental leave, volunteer days, bereavement leave.
• Additional Perks: Employee discount program.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion, and belonging. People seeking employment at Softchoice are considered without regard to any protected category such as race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Accommodation

We provide interview and employment accommodation during the recruitment process. If you require accommodation to apply or interview, please contact [e-mail].

Our Commitment To Your Experience

We prioritize applicant safety and have implemented digital interviewing for all candidates. We conduct criminal record checks, verify education, and check references. New hires are onboarded remotely and will be connected with their new team quickly.

EoE/M/F/Vet/Disability