Architect, Professional Services ( Microsoft Security)

Softchoice; Calgary; On-site; CAD 120,800 - 151,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) plan with company matching

Paid time off and holidays

Employee discount program

Job summary

Softchoice is seeking a senior professional services expert in identity management and workplace security in Canada. You will act as the technical authority, leading engagements that include upgrades, installations, configurations, migrations, security enhancements, administration, policy development, and user training.

You will collaborate with Microsoft on MS Teams deployments and ensure SLAs are met. You will mentor Consultants, Engineers, and Technicians, pursue Microsoft security

Qualifications

• A curious mindset and ability to ask the right questions.
• A problem-solving mindset with a focus on root cause.
• A proactive work ethic that prioritizes responsiveness to customers.
• Passion for building strong customer relationships and driving great customer experience.
• Ability to travel up to 10% of the time.
• 8+ years’ work experience in a client-facing professional services role, or 10+ years of related progressively senior industry experience.
• Updated certifications and training, including Microsoft Certified Security Operations Analyst Associate and Security Administrator Associate.

Responsibilities

• You will design and deliver identity management and workplace security solutions that meet client requirements and timelines.
• You will serve as the technical authority to lead Identity Management and Workplace Security engagements, including upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training.
• You will work closely with co‑workers, end‑users, and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• You will mentor and develop Consultants, Engineers, and Technicians on the team and provide guidance on technical and soft skills.
• You will function as a technical expert with strong customer interaction skills, and advise on, implement, and manage complex solution and service deployments for clients.
• You will have a hunger for learning and pursue relevant Microsoft Endpoint Security and Identity Management certifications and training.
• You will serve as a technical authority and subject matter expert for Softchoice, supporting other teams at trade shows, events, and speaking engagements that require your expertise.
• You will be a role model for personal growth, customer passion, caring for others, and owning the end result.
• You will enjoy a highly visible customer‑facing role and collaborate with architects, engineers, and project managers to write detailed Statements of Work.
• You will stay on top of new trends and technology updates and continually fine‑tune your delivery, adoption, and problem‑solving skills.

Skills

Curious mindset

Problem solving mindset

Proactive work ethic

Customer experience

Travel up to 10%

Education

Computer Science / IT degree or diploma or equivalent experience

Tools

Microsoft Defender

Defender for Cloud

Sentinel

MS Teams administration

Job description

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative and supports people to be engaged, connected, and creative at work. We help customers move to the cloud, build the workplace of tomorrow, and make smarter technology decisions.

Responsibilities

• You will design and deliver identity management and workplace security solutions that meet client requirements and timelines.
• You will serve as the technical authority to lead Identity Management and Workplace Security engagements, including upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. This will require a technical understanding of cloud security solutions including M365 Defender, Defender for cloud, and Sentinel.
• You will work closely with co‑workers (internally), end‑users (externally), and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• You will mentor and develop Consultants, Engineers, and Technicians on the team and provide guidance on technical and soft skills.
• You will function as a technical expert with strong customer interaction skills, and advise on, implement, and manage complex solution and service deployments for clients.
• You will have a hunger for learning and pursue relevant Microsoft Endpoint Security and Identity Management certifications and training.
• You will serve as a technical authority and subject matter expert for Softchoice, supporting other teams at trade shows, events, and speaking engagements that require your expertise.
• You will be a role model for personal growth, customer passion, caring for others, and owning the end result.
• You will enjoy a highly visible customer‑facing role and collaborate with architects, engineers, and project managers to write detailed Statements of Work.
• You will stay on top of new trends and technology updates and continually fine‑tune your delivery, adoption, and problem‑solving skills.

Qualifications

• A curious mindset and ability to ask the right questions.
• A problem‑solving mindset with a focus on root cause.
• A proactive work ethic that prioritizes responsiveness to customers.
• Passion for building strong customer relationships and driving great customer experience.
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time.
• 8+ years’ work experience in a client‑facing professional services role, or 10+ years of related progressively senior industry experience.
• Updated certifications and training, including Microsoft Certified Security Operations Analyst Associate and Security Administrator Associate.

Compensation

The estimated base pay range for this position in Toronto, Calgary, and Vancouver is $120,800 to $151,000, plus 14% incentives. Salary will be based on location, experience, skill set, education, and related certification.

Benefits

• Health and wellbeing: medical, dental, and vision care, flexible spending account, employee assistance program.
• Financial benefits: 401(k) plan with company matching, life and disability insurance.
• Paid time off: PTO and sick leave (starting at 20 days per year), holidays, parental leave, volunteer days, bereavement leave.
• Additional perks: employee discount program.

Equal Opportunity Employment

We are an equal‑opportunity employer committed to diversity, inclusion, and belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Accommodation

We provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please contact [e-mail].

Applicant Safety

We are committed to the safety of all applicants and team members. To accommodate diverse circumstances, we use digital interviewing and will adjust the process to meet your needs.