Sr. Consultant, Application Operations

CIBC; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

CIBC is seeking a Sr. Consultant for its Application Operations team in Toronto. This role involves technology operations initiatives, client engagement, and risk management. Ideal candidates have over 5 years of relevant experience and strong technical skills to support CIBC’s technology transformation.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering and wellbeing support

Qualifications

• 5+ years of experience in an operations technology role.
• Strong technical troubleshooting ability.
• Experience with Jenkins, Azure DevOps, Docker/Kubernetes/OpenShift, and MS Azure.

Responsibilities

• Client engagement and relationship management to meet business goals.
• Risk management ensuring governance for all contracts.
• Manage multiple priorities effectively.

Skills

Azure DevOps

Jenkins

Docker

Kubernetes

MS Azure

SPLUNK

Dynatrace

Job description

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Join to apply for the Sr. Consultant, Application Operations role at CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Infrastructure Operations group within Technology Operations and will be at the heart of CIBC’s technology transformation. As a Sr. Consultant – Application Operations (AO), you will be working with the Digital and Cards Technology AO team and will work on technology infrastructure processes driving and supporting multiple concurrent initiatives. As a senior member of the team, you’ll be accountable to develop a business management function, for leading work to drive technology operations initiatives (both base and project) while working closely with the assigned application development portfolio. In addition, you will oversee the pipeline of work requests from the assigned application development portfolio and be the focal point for organizing and progressing Audit related work.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Client Engagement & Relationship Management– Help partners meet their business goals by providing better service and value. Focus on each client experience and make every interaction meaningful. Establish and maintain healthy working relationships with business partners, suppliers, and peers. Develop trusted advisor relationships and provide valued consulting advice to facilitate the effective management and completion of procurement initiatives. Align procurement solutions with their business objectives
• Risk Management & Industry Knowledge- Ensure the appropriate Governance is followed and adhered to for all contracts. Keep abreast of the industry knowledge, innovations and advancements in business practices and technologies
• Influencing and Negotiations – Be an influencer and negotiator with the ability to liaise with all levels of stakeholders. Manage contract drafting, negotiations and finalization, approval processes. Comply with CIBC’s Procurement and Supplier Governance policies and process,
• Manage Multiple Priorities - Use effective self-management practices to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  
  

Who You Are

• You can demonstrate experience with: 5+ years of experience in an operations technology role. Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs. Experience with Jenkins, Azure DevOPs, Docker/Kubernetes/OpenShift and MS Azure is important. Knowledge and experience with Monitoring tools such as SPLUNK and Dynatrace would be an asset.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You put our clients first. You engage with purpose and the required level of urgency to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Azure Devops, Dynatrace Administration, GitHub, Jenkins (Software), JFrog Artifactory, Personal Initiative, Red Hat OpenShift, Splunk Infrastructure Monitoring, Technology Infrastructure Management, Technology Operations

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Banking

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