Sr. Client Service Representative

Canadian Imperial Bank of Commerce; Northwestern Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

CIBC is seeking a Senior Client Service Representative in Thunder Bay to provide exceptional customer service in financial products. The role involves assisting clients with their banking needs and problem-solving in a collaborative environment. You will be empowered to make a meaningful impact while working full-time at a location that fosters professional growth and development.

Benefits

Competitive salary

Incentive pay

Banking benefits

Benefits program

Employee share purchase plan

Vacation offering

Wellbeing support

Social points-based recognition program

Purpose Day for personal growth

Qualifications

• Experience as Senior Client Service Representative in financial services.
• Strong problem-solving and customer service skills are essential.

Responsibilities

• Assist clients with their banking needs, managing accounts and products.
• Resolve client issues and connect them with appropriate team members.
• Utilize technology to enhance client engagement.

Skills

Client Issue Resolution

Customer Experience (CX)

Digital Literacy

Empathy

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of the Personal and Business Banking Team youll use your expertise in financial services products and customer service to help clients as they manage their daytoday banking needs. As a Senior Client Service Representative whether its taking the lead to answer questions assisting with transactions or proactively connecting clients with the right team members youll be the first line of support as clients work towards their financial goals. Youre flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience youre flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be onsite fulltime.

How youll succeed

Client engagement Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

Problem solving Listen ask questions and put yourself in the clients shoes. Act like an owner by taking accountability for client issues and know when to lean on others to find better solutions.

Leveraging technology Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile its the right thing to do.

Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.

Youre passionate about people . You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn . Youre passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

Values matter to you . You bring your real self to work and you live our values trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program

• an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit .

We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Thunder BayArthur and Edward

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution Client Service Customer Experience (CX) Digital Literacy Empathy Financial Products Interpersonal Communication Standards Compliance Transaction Services

Required Experience :

Senior IC

Key Skills

Experience : years

Vacancy : 1

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