Sr Claims Examiner

Sovereign Insurance; Old Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in the insurance sector is seeking a dynamic claims professional to join their Claims Management Team. This role offers the opportunity to manage a diverse portfolio of complex commercial liability and specialty lines claims, while also coaching and mentoring fellow staff. You will engage in meaningful work that directly impacts Canadian businesses and communities, all within a supportive and collaborative environment. With a commitment to employee well-being and professional development, this innovative firm provides a comprehensive rewards package and the chance to thrive in a hybrid work model. If you are passionate about delivering exceptional client experiences and excel in relationship-building, this is the perfect opportunity for you.

Benefits

Competitive salary

Bonus

Paid time off

Pension plan

Health programs

Flexible work options

Qualifications

• 5-10 years claims experience with complex multi-line claims.
• Experience in commercial property, liability, and professional liability claims.

Responsibilities

• Oversee a diverse portfolio of commercial liability and specialty lines claims.
• Review and interpret insurance policy wordings and loss information.
• Liaise with underwriting team and maintain relationships.

Skills

Claims Management

Communication Skills

Relationship Building

Negotiation Skills

Insurance Knowledge

Coaching and Mentoring

Detail Orientation

Education

CIP or FCIP designation

Tools

Guidewire

Job description

Company: Sovereign
Department: Claims
Employment Type: Hybrid work model (2 days/week in office)
Language: This role operates in English.

The Opportunity:

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can't pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact. Join us and begin shaping your experience at Sovereign.

Our Claims Management Team is looking for a dynamic self-starter with a broad technical background. Utilizing previous experience and established corporate philosophies, policies, procedures and standards, the successful candidate will oversee a diverse portfolio of commercial liability and specialty lines claims including professional liability. They will demonstrate excellent communication and relationship-building skills along with the ability to coach and mentor other claims staff in areas of expertise.

How you will create impact:

1. Setting up and investigating claims as assigned within authority level, providing control and direction to adjusters, appraisers, and solicitors to ensure adjusting and litigation programs advance in a timely manner.
2. Reviewing and interpreting insurance policy wordings, loss information and drafting coverage letters as required.
3. Maintaining extensive knowledge of insurance coverage, settlement methods, procedure, investigation methods, and creative negotiation skills and file management.
4. Reporting on reserve loss and expenses within established guidelines.
5. Liaising, collaborating and maintaining good relationships with the underwriting team, submitting risk information where appropriate.
6. Attend training, meetings and industry events as an individual and team contributor as needed.

How you will succeed:

You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.

You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.

You will support and guide others through changing conditions and encourage the exploration of new opportunities or innovations.

You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

To join our team:

A minimum of 5-10 years claims experience with an emphasis on complex multi-line claims.

Previous experience handling commercial property, liability, equipment breakdown and professional liability claims required; Cyber experience is an asset.

Previous experience with Guidewire in a paperless claims environment is beneficial.

1. CIP, FCIP or working towards designation required.

What you need to know:

Detail oriented work that requires a high degree of mental concentration for extended periods of time.

You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.

You will be attending mediations, settlement conferences and court proceedings as required.

What's in it for you?

• The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
• A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
• A holistic approach to your well-being, with physical and mental health programs and flexible work options.
• The opportunity to work on an inclusive team that inspires each other to explore and achieve what's possible.
• A company that is committed to support the social, environmental and financial well-being of the lives, families and communities we impact.