Sr Claims Assistant, Subrogation

Definity Financial Corporation; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

A leading company in the financial sector is seeking a detail-oriented professional to join their subrogation unit. The role requires excellent communication skills and the ability to manage a high volume of correspondence. Candidates should possess a college degree and have experience in office environments, with a focus on claims support. Bilingual candidates in English and French are preferred. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 2 years of office experience.
• Some exposure to support functions in a claims area.

Responsibilities

• Prepare subrogation documents and maintain file records.
• Address inquiries and assist the subrogation unit with administration duties.
• Produce accurate file summaries and payment request packages.

Skills

Detail oriented

Organizational skills

Excellent communication

Analytical skills

Customer Service

Education

College or University degree

Tools

MS Word

MS Outlook

Excel

PowerPoint

Oracle

Job description

What can you expect in this role?

• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Detail oriented with strong organizational skills
• Demonstrated ability to work independently and in a collaborative team-oriented environment
• Excellent communication skills, both oral and written with strong analytical skills
• Preparing subrogation documents including determining the amount owed from the file material and systems including Audatex, Autosource and CDS
• Produce accurate file summaries and payment request packages for external use
• Maintain large volume of follow up email correspondence in a timely manner
• Address in bound inquiries from internal staff, other claims partners and third parties
• Processing and allocating subrogation recovery cheques to the claims systems and tracking recoveries for the unit
• Preparing files for referral to legal partners including extracting all information from systems, completing payment summaries and photocopying of the file
• Maintain detailed file records by entering pertinent data into the appropriate electronic systems
• Handling telephone inquiries for the unit
• Assist the subrogation unit with administration duties
• Maintaining workload within established guidelines and service standards
• Ability to provide quick and accurate reporting through various excel applications.

What do you bring to the role?

• College or University degreewitha minimum 2 years of office experience
• Some exposure to support functions in a claims area, including familiarity with Oracle based systems
• Excellent computer skills and proficient in MS Word, MS Outlook, Excel and PowerPoint
• Customer Service or Call Centre experience would be an asset
• Bilingual in English and French considered anasset

Salary range is $40,200 - $69,400