Sr Claims Assistant, Subrogation

Definity Financial; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

A leading financial services company in Ottawa is seeking a detail-oriented professional for a subrogation role. The ideal candidate will possess strong organizational and communication skills, with a background in office environments. Responsibilities include preparing documents, maintaining records, and addressing inquiries. This position offers a collaborative work environment and opportunities for growth.

Qualifications

• Minimum 2 years of office experience.
• Some exposure to claims support functions.

Responsibilities

• Prepare subrogation documents and maintain detailed file records.
• Process and allocate recovery cheques and handle inquiries.

Skills

Detail oriented

Organizational skills

Communication

Analytical skills

Customer Service

Education

College or University degree

Tools

MS Word

MS Outlook

Excel

PowerPoint

Oracle

Job description

What can you expect in this role?

• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Detail oriented with strong organizational skills
• Demonstrated ability to work independently and in a collaborative team-oriented environment
• Excellent communication skills, both oral and written with strong analytical skills
• Preparing subrogation documents including determining the amount owed from the file material and systems including Audatex, Autosource and CDS
• Produce accurate file summaries and payment request packages for external use
• Maintain large volume of follow up email correspondence in a timely manner
• Address in bound inquiries from internal staff, other claims partners and third parties
• Processing and allocating subrogation recovery cheques to the claims systems and tracking recoveries for the unit
• Preparing files for referral to legal partners including extracting all information from systems, completing payment summaries and photocopying of the file
• Maintain detailed file records by entering pertinent data into the appropriate electronic systems
• Handling telephone inquiries for the unit
• Assist the subrogation unit with administration duties
• Maintaining workload within established guidelines and service standards
• Ability to provide quick and accurate reporting through various excel applications.

What do you bring to the role?

• College or University degreewitha minimum 2 years of office experience
• Some exposure to support functions in a claims area, including familiarity with Oracle based systems
• Excellent computer skills and proficient in MS Word, MS Outlook, Excel and PowerPoint
• Customer Service or Call Centre experience would be an asset
• Bilingual in English and French considered anasset

Salary range is $40,200 - $69,400