Sr. Business Systems Analyst

Propel Holdings Inc; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Growth opportunities

Strong company culture

Competitive salary & benefits

Job summary

Propel Holdings Inc. is seeking a senior Business Systems Analyst to drive requirements for fintech solutions, including payments processing and API integrations.

You will work with stakeholders, architects, and engineers to define objectives, produce models, and ensure traceability from business needs to delivered systems. You are a seasoned analyst with 8+ years in fintech, strong data, modeling, and documentation skills, and familiarity with AI tools to enhance delivery.

Qualifications

• 8+ years of professional experience as a Business Systems Analyst in financial services, payments, lending, or fintech.
• 3+ years in institutional payments processing solutions with references if requested.
• Strong ability to analyze and document RESTful API integrations, including contracts and payloads.
• Experience with relational databases, data models, SQL, and data quality validation.
• Proven SDLC and Agile delivery experience (Scrum/Kanban) with backlog refinement and releases.
• Familiarity with AI tools and applying AI solutions in work environments.

Responsibilities

• Plan and facilitate requirements elicitation with stakeholders and teams to define scope and measurable outcomes.
• Research business needs, current processes, system capabilities, risks, and trade-offs; recommend tech solutions.
• Create process flows, data models, wireframes, and diagrams to validate requirements.
• Collaborate with developers and QA throughout solution development; clarify requirements and acceptance criteria.
• Maintain knowledge of trends and advance expertise in applications, analytics, and tools.
• Build relationships across stakeholders and manage priorities and conflicts constructively.
• Prepare progress updates, risks, decisions, and actions for stakeholders.
• Maintain requirements and domain documentation with traceability from objectives to outcomes.
• Coach junior team members and promote best practices in analysis.
• Contribute to backlog refinement, estimation, and sprint planning; participate in retrospectives.

Skills

API integrations

SQL queries

Agile methodologies

Documentation

Requirements elicitation

AI tools familiarity

Tools

BPMN

UML

Job description

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It’s also why we’re one of North America’s fastest growing companies and a Best Place to Work.

Join us as we change the way employees, customers and shareholders succeed together.

About You:

As a fast-growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self-starter and like to wear multiple hats.

Responsibilities

• Plan and facilitate business and systems requirements elicitation sessions with business stakeholders, product owners, architects and engineering teams to define business objectives, scope, functional and non-functional requirements, assumptions, constraints and measurable outcomes
• Research and analyze business needs, current-state processes, system capabilities and solution options; assess feasibility, risks, dependencies and trade-offs; and recommend effective technology solutions in collaboration with business subject matter experts and technology partners
• Create process flows, journey maps, context diagrams, data models, wireframes and mock-ups to validate requirements, communicate solution behaviour and align business and technology stakeholders
• Partner with developers and quality assurance teams throughout solution development by clarifying requirements, refining acceptance criteria, reviewing test coverage, supporting defect triage and coordinating business readiness and user acceptance testing, as needed
• Continuously enhance knowledge and expertise in own area and keep current with leading-edge trends and develop expertise in applications, infrastructure, analytical tools and techniques that can contribute to effective solution development and delivery
• Build trusted working relationships with business and technology stakeholders, facilitate alignment across competing priorities, influence decisions using evidence and resolve requirements, scope and solution conflicts constructively
• Prepare and communicate periodic delivery updates that summarize progress, requirements status, key decisions, risks, issues, dependencies and recommended actions for business and technology stakeholders
• Create, baseline and maintain requirements and domain documentation in the repository, ensuring traceability from business objectives through solution requirements, user stories, acceptance criteria, test coverage and implemented outcomes for the assigned system domain
• Coach and mentor new and junior team members, conduct peer reviews of analysis artifacts and promote consistent application of business systems analysis standards, templates and best practices
• Adhere to department and team delivery standards; contribute to backlog refinement, estimation, release and implementation planning; monitor relevant team KPIs; and lead retrospectives and process improvements that increase requirements quality and delivery effectiveness

Requirements

• Minimum 8+ years of professional experience as Business Systems Analyst for software development in related industry (financial services, payments, lending, or FINTECH)
• Minimum 3+ years of proven work experience in institutional payments processing solutions, products or projects – must be able to provide references (if requested)
• Strong ability to analyze and document RESTful API integrations, including business use cases, interface contracts, request and response payloads, authentication, validation rules, error handling, status codes, versioning and service-level requirements
• Experience with relational databases, data models and SQL queries, including source-to-target mapping, data profiling, reconciliation, lineage analysis and validation of data quality and business rules
• Proven experience across the software development life cycle and Agile delivery methodologies, including Scrum and Kanban, with demonstrated participation in backlog refinement, estimation, sprint and release planning, dependency management and production implementation activities
• Demonstrated ability to produce clear, complete and testable requirements, including business requirements, functional and non-functional requirements, user stories, acceptance criteria, business rules, use cases, process flows and visual models using appropriate BPMN or UML techniques
• Demonstrate ability to utilize AI tools, agentic AI, various LLMs and their capabilities – be able to discuss AI solution examples applied in former workplaces or personally
• Excellent analytical, problem-solving and documentation skills with strong attention to detail
• Experienced in mapping business process flow, creating wireframes, mock-ups and diagrams
• Past work experience with finance accounting solutions is an asset
• Experience using generative AI tools (e.g., ChatGPT, Claude, Copilot) is an asset
• Ability to integrate or adopt AI tools in day-to-day tasks

Benefits to Joining Propel

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

Salary Range

$100,000 – $130,000

Final compensation is determined by market conditions, location, and the candidate’s experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.

This posting is for an existing vacancy within our organization.

Our Culture

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth, making Propel one of North America’s fastest-growing companies and a Best Place to Work.

Commitment to Diversity & Inclusion

Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.

AI Disclosure

We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by ourtrained hiring managers and recruitment professionals, not AI.