Sr. Business Analyst (Contract)

Havas CX Canada; Toronto; On-site; CAD 171,924,000 - 214,906,000; Full time

Job summary

Havas CX Canada in Toronto is seeking a seasoned Business Analyst to lead requirements gathering for client and internal initiatives, translating objectives into detailed user stories, flows, and acceptance criteria.

You will collaborate with UX/UI and development teams, run audits and interviews, manage multiple projects in Agile and Waterfall environments, and support delivery from discovery to QA, ensuring solutions align with business goals.

Qualifications

• 5–10 years in digital delivery or solutioning in an agency setting.
• Proven experience writing detailed requirements in Jira with UX/UI and dev teams.
• Experience balancing Agile and Waterfall approaches depending on project and client needs.
• Very strong communication and interpersonal skills.

Responsibilities

• Lead requirements gathering for internal and client-facing initiatives.
• Conduct audits and interviews with clients and developers to improve ways of working.
• Document clear and detailed requirements that support UX, UI, and development teams.
• Translate business objectives into user stories, use cases, workflows, and acceptance criteria.
• Design and maintain workflows in Jira, keeping backlogs groomed and priorities visible.
• Identify inefficiencies in existing processes and design better ones.
• Work closely with clients and internal teams throughout the delivery lifecycle.
• Create models, diagrams, and specifications for technical teams as needed.
• Support QA and post-launch validation to ensure delivered work matches intent.
• Act as a subject matter expert for developers and QA.

Skills

Detail-oriented

Process lover

Strong communicator

Multitasking

Tech fluency

Design analysis

Agile & Waterfall

Tools

Jira

Job description

We are looking for a seasoned Business Analyst to join our team. This role requires strong communication skills, a genuine appreciation for process, and a proven ability to define clear, detailed requirements for cross-functional teams. You should be comfortable owning tasks, reaching out to stakeholders independently, and supporting both clients and internal teams through to delivery — ideally with a background navigating the pace and variety of agency work.

Who You Are

• Detail-oriented, organized, flexible, and a proactive team player.
• A genuine process lover — you build structure where there isn't any, and know the difference between useful process and bureaucracy.
• Strong communicator with the ability to lead discussions with both technical teams and client stakeholders.
• Confident in reaching out to gather information and align teams without needing close oversight.
• Able to manage multiple concurrent projects, work under pressure, and meet deadlines.
• Comfortable speaking about technology and development.
• Experienced in analyzing and challenging designs and solutions with the product in mind.
• Familiar with working in both Agile and Waterfall environments.

What You Will Do

• Lead requirements gathering for internal and client-facing initiatives.
• Conduct audits and interviews with clients and developers to improve ways of working.
• Document clear and detailed requirements that support UX, UI, and development teams.
• Translate business objectives into user stories, use cases, workflows, and acceptance criteria.
• Design and maintain workflows in Jira, keeping backlogs groomed and priorities visible.
• Identify inefficiencies in existing processes and design better ones.
• Work closely with clients and internal teams throughout the delivery lifecycle.
• Create models, diagrams, and specifications for technical teams as needed.
• Support QA and post-launch validation to ensure delivered work matches intent.
• Act as a subject matter expert for developers and QA.

Required Experience

• 5–10 years in digital delivery or solutioning, with meaningful time spent in an agency environment.
• Proven experience writing detailed requirements in Jira and working closely with UX/UI and dev teams.
• Experience balancing Agile and Waterfall approaches depending on project and client needs.
• Very strong communication and interpersonal skills.

Nice To Have

• Experience with wireframing/prototyping tools (Figma, Axure, or similar).
• Background in SaaS, fintech, or another regulated industry.
• Experience with accessibility standards (ADA/WCAG) in requirements gathering.
• Exposure to portfolio-level or multi-project coordination.
• Comfortable prompting and refining outputs from generative tools

Additional Information

This role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The salary range for this position is $60-75/hour, with final compensation determined based on factors such as work location, skills, experience, and background.

Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.

HAVAS CX

Havas CX is a global network of digital agencies dedicated to creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.

Our culture is people-first, collaborative, and driven by innovation. We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!