Sr. Business Analyst

Delaplex; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to join their dynamic team. In this role, you will leverage your extensive experience in enterprise system integration to conduct workshops, gather requirements, and analyze data structures. Your contributions will be pivotal in designing future-state workflows and ensuring stakeholder engagement across multiple product groups. The ideal candidate will have a strong background in CRM systems and loyalty programs, along with proficiency in requirements management tools. This is a fantastic opportunity to make a meaningful impact in a collaborative environment that values innovation and excellence.

Qualifications

• 8+ years of experience in business analysis for enterprise systems.
• Strong background in CRM systems and loyalty programs.

Responsibilities

• Conduct workshops to gather and refine business requirements.
• Prepare high-quality artifacts including BRDs and user stories.

Skills

Business Analysis

Requirements Elicitation

Data Analysis

Stakeholder Management

Problem-solving

Education

Bachelor's Degree in Business or IT

CBAP Certification

Tools

JIRA

Confluence

ADO

Job description

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About Company
At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don’t just deliver solutions, we create meaningful impact.

Key Responsibilities

1. Requirements Elicitation & Analysis: Conduct workshops, interviews, and discovery sessions to gather and refine business, functional, and non-functional requirements.
2. Current And Target State Analysis: Analyze the current loyalty systems' business processes, integrations, and data models. Contribute to designing the future-state business workflows post-merger.
3. Documentation And Communication: Prepare high-quality artifacts including business requirement documents (BRDs), user stories, use cases, process flow diagrams, and acceptance criteria.
4. Stakeholder Engagement: Act as the primary liaison between business teams, product owners, architects, and technical teams across 27+ product groups in the Best Western ecosystem.
5. Data Analysis And Mapping: Understand the loyalty programs' data structures (Oracle databases with SystemID segregation) and contribute to data mapping, migration planning, and validation.
6. Solution Validation: Support user acceptance testing (UAT) by defining test scenarios, reviewing test scripts, coordinating defect triaging, and validating that delivered solutions meet business expectations.
7. Change Management Support: Assist in impact analysis for system changes and ensure effective change communication and stakeholder buy-in.

Experience, Skills, and Qualifications

• 8+ years as a Business Analyst in enterprise system integration or modernization programs.
• Prior experience with loyalty programs, CRM systems, or hospitality domain preferred. Strong background working with legacy Java applications (JBoss, Struts, Spring) and modern AWS cloud platforms is a plus.

Technical Skills

• Proficiency in requirements management tools (e.g., JIRA, Confluence, ADO). Ability to understand APIs, data flows, and integration designs.
• Experience creating process models, UML diagrams, and data mapping sheets.
• Familiarity with IAM models, API Gateways, serverless architectures, and microservices concepts is desirable.

Business and Soft Skills

• Expertise in business process reengineering, gap analysis, and user journey mapping.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• High attention to detail and ownership mindset.

Preferred Certifications

• CBAP – IIBA (preferred)
• Agile/Scrum certifications (CSM, CSPO, SAFe BA Certification)
• AWS Cloud Practitioner (a plus)

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Research, Analyst, and IT
• Industries: IT Services and Consulting