Sr. Architect - CE

Hitachi Vantara Corporation; Toronto; Hybrid; CAD 135,000 - 180,000; Full time

Job summary

A leading technology firm is seeking a Dynamics CE Functional Architect to lead CRM implementation projects. The role involves driving project phases, client interactions, and system architecture design, requiring a strong background in CRM systems and excellent leadership abilities. The position offers competitive compensation and flexible work arrangements, reflecting the company's commitment to innovation and employee development.

Benefits

Bonus Plan

Medical, Dental and Vision Coverage

Life Insurance and Disability Programs

Retirement Savings with Company Match

Paid Time Off

Flexible Work Arrangements including Remote Work

Qualifications

• 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect.
• 4+ years in system design, implementing Microsoft Dynamics CRM.
• Excellent organizational and multi-tasking skills.

Responsibilities

• Drive Dynamics CRM implementations through all project phases.
• Design and lead the system architecture process.
• Conduct end-user training and create documentation.

Skills

CRM industry knowledge

Business Analysis skills

Presentation skills

Leadership skills

Organizational skills

Education

Bachelor's Degree in Computer Science, CIS, Engineering, or related field

Tools

Microsoft SharePoint

Azure DevOps

Job description

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

As a Dynamics CE Functional Architect, you will:

• Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy.
• Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements
• Identify the client's sales, marketing and customer service requirements through discovery meetings
• Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements
• Conduct end-user training and create and maintain knowledge transfer documentation
• Develop and continue to refine CRM implementation standards and tools

• Present tailored demonstrations of the technology solution
• Perform in a manner consistent with the Hitachi Pillars of Strength

Qualifications

• Strong CRM industry and product knowledge
• 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect

• 4+ years of experience in system design (8+ years for a Senior Architect)
• 4+ years implementing Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service etc... (8+ years for a Senior Architect)
• Familiarity with relational database concepts

• Strong Business Analysis skills including requirements and business process elicitation & documentation.
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed

Preferred Education/Skills:

• Bachelor's Degree in Computer Science, CIS, Engineering, or related field is preferred; work experience in lieu of a degree will be considered

• Microsoft CRM Application certification a plus (such as MB-200, MB-210-240, MB-600, MB2-710, +/or MB2-716)
• Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications
• Microsoft SharePoint and Business Intelligence experience a plus
• Experience in manufacturing, insurance and/or banking industries
• Experience with Azure DevOps or similar tools

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: CAD $135,000 - CAD $180,000

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work.

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Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [e-mail] domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.