Sr Appraiser, Property

Definity Financial Corporation; Vancouver; Hybrid; CAD 59,000 - 109,000; Full time

Benefits offered by this job

Share ownership program

Incentive plans

RRSP matching

Volunteer days

Tuition assistance

Inclusion programs

Wellness programs

Product discounts

Job summary

Definity is seeking a skilled national property claims estimator to provide technical oversight across Canada, ensuring adherence to vendor programs and estimating guidelines.

You will conduct desk audits, virtual re-inspections, and express-estimate writing while advising vendors, repair networks, and claims teams to drive quality and service excellence.

The role supports cross-country operations with a hybrid work model and requires knowledge of Verisk/ Xactimate and provincial codes.

Qualifications

• Experience as a Construction Estimator or PM in the insurance restoration industry.
• Bilingualism (English/French) is a strong asset.
• Understanding of provincial and national building codes and construction terminology.

Responsibilities

• Review Property Vendor Program Instructions and estimates.
• Conduct desk audits and virtual re-inspections.
• Provide technical consultation on environmental losses when required.
• Collaborate with Definity Repair Partners and claims teams.

Skills

Construction Estimator

Project management

Bilingual English/French

Residential/commercial construction

Tools

Verisk estimating software

Job description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

The Opportunity

Provide national technical support and oversight for property claims, ensuring compliance with vendor program standards and estimating guidelines. Conduct desk audits, virtual re-inspections, and estimate reviews while delivering expert guidance on property damage assessments. Partner with vendors, repair networks, and claims teams to drive quality, consistency, and service excellence across Canada.

What to Expect

• Reviewing and ensuring compliance to Property Vendor Program Instructions for estimates and have a proficient working knowledge of the Xactware/Xactimate (Verisk) suite of software.
• Complete national property desk audits/virtual re-inspectionswithin the current Program Instructions/National Service Level Agreement
• Estimate writing through our Express program
• Provides technical expertise pertaining to structural property damage to Regional Management and Claim handlers nationally
• Collaborate with all Definity Repair Partners to build positive working relationships
• Monitors estimating platforms to ensure vendors adhere to the Contractor Program Instruction
• Works closely with national vendor partners on programs, pricing and protocols
• Works closely with national vendor partners, providing support with the effective use of estimating software programs where required
• Background and ability to read and interpret industry standard scope / estimates
• Provides technical consultation on environmental losses where required
• Researches newest technology and makes recommendations both internally and externally about adopting same
• Assists with complaint handling and dispute resolution as needed
• Maintains a high level of expertise in all estimating software and hardware
• Conducts research and makes recommendations on regional pricing and unit costing issues as needed
• Participates in projects and other initiatives as assigned by Claims Management Team

What You Bring

• Experience as a Construction Estimator, Project Manager, Project Manager Assistant, or project site manager within the insurance restoration industry. Commercial Building Construction Experience is an asset.
• Bilingualism is a strong asset (English/French)
• Understanding of provincial and national building codes along with a solid understanding of residential and commercial construction terminology
• Solid understanding of verisk estimating software suite of programs.
• Professional, friendly and courteous in all interactions whether with co-workers, customers or vendor partners
• Able to remain calm under pressure and perform well in a busy work environment with limited supervisory interaction
• Must value teamwork, ownership and flexibility
• Bilingualism is considered a nice-to-have

Salary Range: $59,300 - $109,200

High degree ofproficiencywith Englishrequiredto service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

What's in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).